Glenn Cintron-Summers Email & Phone Number

Littleton, Colorado, United States

• Analyze tax issues, pinpoint discrepancies, and implement solutions in a fast-paced call center environment.
• Explain regulations and policies to taxpayers that ensure understanding, even in ambiguous situations.
• Maintain meticulous records, review accounts for completeness, and make necessary adjustments with detailed explanations.
• Proficient in department tax software, utilize online resources, and navigate inter-connectivity with other tax entities.
• Listen actively to taxpayer concerns, de-escalate situations, and provide efficient service with empathy and patience.
• Handle high call volume while adhering to strict ethical and security standards for PII.

Denver, Colorado, United States

• Provided knowledge and strategic direction in machine repair, maintenance, and inventory management, resulting in optimized equipment performance and efficient inventory control.
• Created and managed comprehensive spreadsheets for operating hours, maintenance logs, inventory logs, repair logs, and daily logs to monitor employee KPIs and ensure accurate record-keeping.
• Developed and implemented department review forms using Google Forms and Sheets to drive personal growth, foster professional development, and support continuous improvement among team members.
• Provided direction and coordination across multiple departments, ensured cultivation and productivity goals.
• Identified opportunities for procedural improvements, implemented strategies to enhance efficiency, and streamlined operations in multiple departments.
• Managed and led teams of up to 15+ employees during periods of low support, assigning tasks, providing guidance, and maintaining high levels of motivation and productivity.

• Returned to school to complete degree program.
• Provided home improvement aid to help parents sell their house.

Greater Denver Area

• Ensured regulatory compliance by performing routine operations while adhering to guidelines.
• Implemented effective strategies for inventory management and transportation availability.
• Coordinated deliveries, generated transportation manifests, and recorded inventory to meet store and business demands.
• Reduced inventory errors by up to 10% by efficiently managing inventory control processes.
• Ensured end-to-end tracking of product supply chain (METRC).

Greater Denver Area

• Provided mechanical component inventory management and led agricultural machine troubleshooting and maintenance/repair.
• Conducted visual/audible inspections of mechanical components and instructed new assistants in mechanical operations and safety measures.
• Streamlined production flow, ensured safety compliance, and implemented effective strategies to improve the manufacturing process, resulting in a one-week decrease in production time.
• Increased processing rate up to 30% and decreased production time by 25% via overhaul of machine management SOPs.
• Adapted to defective machines during production to ensure minimum production downtime.

Greater Denver Area

• Implemented quality control measures resulting in increased production weight per hour.
• Strengthened relationships with co-workers and higher management to meet production targets and streamlined operations through routine procedural analysis.
• Provided proactive guidance to new employees to improve their skill set.
• Increased production rate by 37% and quality control up to 15%

Computer User Support Specialist (Cuss) Program

Bachelor Of Arts - Ba, General Studies - It Concentration

Associate Of Applied Science, Web Graphic Design