Glenn Cintron-Summers Email & Phone Number

Littleton, Colorado, United States

• Analyze tax issues, pinpoint discrepancies, and implement solutions in a fast-paced call center environment.• Explain regulations and policies to taxpayers that ensure understanding, even in ambiguous situations.• Maintain meticulous records, review accounts for completeness, and make necessary adjustments with detailed explanations.• Proficient in department tax software, utilize online resources, and navigate inter-connectivity with other tax entities.• Listen actively to taxpayer concerns, de-escalate situations, and provide efficient service with empathy and patience.• Handle high call volume while adhering to strict ethical and security standards for PII.

Denver, Colorado, United States

• Provided knowledge and strategic direction in machine repair, maintenance, and inventory management, resulting in optimized equipment performance and efficient inventory control.• Created and managed comprehensive spreadsheets for operating hours, maintenance logs, inventory logs, repair logs, and daily logs to monitor employee KPIs and ensure accurate record-keeping.• Developed and implemented department review forms using Google Forms and Sheets to drive personal growth, foster professional development, and support continuous improvement among team members.• Provided direction and coordination across multiple departments, ensured cultivation and productivity goals.• Identified opportunities for procedural improvements, implemented strategies to enhance efficiency, and streamlined operations in multiple departments.• Managed and led teams of up to 15+ employees during periods of low support, assigning tasks, providing guidance, and maintaining high levels of motivation and productivity.• Ensured strict compliance with state regulations, company policies, maintained standards of quality and safety.

• Returned to school to complete degree program.• Provided home improvement aid to help parents sell their house.

Greater Denver Area

• Ensured regulatory compliance by performing routine operations while adhering to guidelines.• Implemented effective strategies for inventory management and transportation availability.• Coordinated deliveries, generated transportation manifests, and recorded inventory to meet store and business demands.• Reduced inventory errors by up to 10% by efficiently managing inventory control processes.• Ensured end-to-end tracking of product supply chain (METRC).

Greater Denver Area

• Provided mechanical component inventory management and led agricultural machine troubleshooting and maintenance/repair.• Conducted visual/audible inspections of mechanical components and instructed new assistants in mechanical operations and safety measures.• Streamlined production flow, ensured safety compliance, and implemented effective strategies to improve the manufacturing process, resulting in a one-week decrease in production time.• Increased processing rate up to 30% and decreased production time by 25% via overhaul of machine management SOPs.• Adapted to defective machines during production to ensure minimum production downtime.

Greater Denver Area

• Implemented quality control measures resulting in increased production weight per hour.• Strengthened relationships with co-workers and higher management to meet production targets and streamlined operations through routine procedural analysis.• Provided proactive guidance to new employees to improve their skill set.• Increased production rate by 37% and quality control up to 15%

Computer User Support Specialist (Cuss) Program

Bachelor Of Arts - Ba, General Studies - It Concentration

Associate Of Applied Science, Web Graphic Design