Cintron Shiver Email & Phone Number

Atlanta, Georgia, United States

Excelling as a brand ambassador and leader on the global flight stage by providing safe, memorable, and culturally centric experiences for all customers and crew.Accomplishments include: Consistently achieving the highest level of safety for all passengers, my crew, and the aircraft through effective flight planning, coordination, workload management, utilizing situation awareness, communication, and sound decision making. Creating raving Delta fans and loyal customers through the delivery of bold hospitality from nose to tail during each flight, as well as taking steps to respect cultural diversity of our global customers. Taking active steps in learning and implementing best practices as it relates to delivering solid memorable customer experiences.

Greater Atlanta Area

Built and deepened relationships with consumer and business clients that aided in providing sustainable financial solutions.Accomplishments include: Achieved 100% of sales goals by establishing new and increasing existing customer account relationships with retail, commercial, mortgage, investment, and other lines of business products and services on a monthly basis. Utilized in-dept knowledge of banking policies and procedures to operate as a subject matter expert to make decisive decisions in critical financial problem solving.  Demonstrated community involvement and commitment by participating in philanthropic activities.

Australia, New Zealand, And The French Polynesian Islands

Delivered the "Celebrity" experience through socializing, hosting on-board activities, and fitness events for guests in Australia, New Zealand, and the French Polynesian Islands. Accomplishments include: Captured and managed the attention of large groups of guests through enthusiastic, encouraging, and fun fitness and on-board activities. Functioned as a Brand Ambassador of Celebrity Cruises at special guest events. Achieved exceptional employee ratings, guest survey feedback, and ranked highest in fitness satisfaction across the fleet.

Greater Atlanta Area

Analyzed overall audiovisual sales standards and procedures to maximizing customer satisfaction, increased sales, and created a more robust planning experience.Accomplishments include: Increased sales by 50% through securing high dollar audio-visual conference contracts.  Partnered with key hotel and convention center personnel to establish and meet client needs. Managed and completed monthly sales reports, capture rate reporting, and revenue forecasts.

Greater Atlanta Area

Through the utilization of advanced resource planning, time management, and creativity, I produced solid events that exceeded client expectations and delivered a superior experience for all participants. Accomplishments include: Effectively developed and managed event budgets, themes, décor, human capital, and marketing concepts. Partnered with top event professionals to coordinate social events with elaborate and creative designs that were unique for each client. Produced successful events such as charity fundraisers, product launches, weddings, and themed socials. Lead by example by striving to exceed client expectations through a solid delivery of event objectives and goals.

Atlanta, Ga

Through the use of business strategies and tactics, my primary responsibility was to manage daily operations as well as lead a team of 42 financial representatives to exceed goals and objectives in the area of financial retirement benefits management.Accomplishments include: Gathered quantitative and qualitative statistical data for business financial analysis reporting. Forecasted operational needs and workforce based on historical and current trends and models. Mentored by Lean Six Sigma Black Belts to identify business needs, devised contingency plans, test, and provided solutions. Implemented alternative working arrangements project, employee recognition programs, and interactive employee training. Operated as a subject matter expert to manage inquiries and questions related to financial operations and metrics. Coached staff for results through instructional financial seminars and trainings.

Atlanta, Ga

Identified 401(k) plan participants that were eligible for distributions in order to discuss suitable Merrill Lynch products and services.  Funded $5.6 Million in Merrill Lynch accounts. Utilized national network of Financial Advisors to refer clients. Analyzed and reviewed client retirement timeframes and objectives. Enhanced financial product knowledge through financial educational opportunities.

 Supported project manager of the United States Depart of Defense and the Hospital Corporation of America construction improvement projects.  Management office operations, travel coordination, meeting arrangements, and calendar.  Created data management processes to store images in paperless system for easy accessibility.

 Worked closely with clients to create financial plans that would lead to financial dignity.  Establishing key internal relationships by partnering with business counterparts cross departmentally. Conducted seminars regarding financial planning which generated planning clients.

Columbia, South Carolina Area

 Utilized Generally Accepted Accounting Principles to manage and process Federal, State, and Local Victims Assistance funds expenses and claims. Audited claim expenses in accordance to fund requirements  Developed claim expense accounting procedure to be utilized in victim fund process training sessions.

B.S, Business Administration

B.S, Accounting

Master Of Business Administration (M.B.A.), Organizational Leadership