Abhishek Kumar Yadav Email & Phone Number

● Network Administration: Knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP), and experience with network devices (routers, switches, firewalls). Understanding of LAN/WAN infrastructure and VPN technologies. ● Troubleshooting and Problem Resolution: Performing in-depth troubleshooting to diagnose and resolve network issues. This may involve analyzing network traffic using tools like SolarWinds, interpreting logs, and collaborating with other teams to resolve complex problems. ● Network Monitoring: Monitoring network performance and troubleshooting issues such as connectivity, latency, and throughput problems. ● MS Office 365 Service Administration: Proficiency in configuring and managing Microsoft 365 services such as Exchange Online, Teams, OneDrive for Business. ● User Management: Ability to create, modify, and delete user accounts, assign licenses, and manage user permissions and roles. ● Security and Compliance: Knowledge of implementing security best practices, configuring security settings (like MFA, conditional access), and ensuring compliance with data protection regulations. ● Data Management: Skills in managing data storage, implementing retention policies, configuring backups, and recovering data when necessary. ● Troubleshooting: Capability to diagnose and resolve issues related to user access, service availability, and performance within Microsoft 365. ● User Account Management: Assist in managing user accounts, permissions, and access controls for various IT systems and applications. Ensure adherence to security policies and procedures when creating, modifying, or deactivating user accounts. ● Documentation and Knowledge Management: Contribute to the creation and maintenance of documentation related to IT systems, processes, and procedures. Keep knowledge base articles up-to-date and accessible for both internal staff and end-users. ● Incident Response and Escalation: Follow established procedures for escalating technical issues to higher level support teams or management when necessary. Participate in incident response activities to mitigate the impact of IT incidents on business operations. ● Adherence to Policies and Procedures: Adhere to IT policies, procedures, and guidelines related to security, compliance, and service delivery. Maintain confidentiality and integrity when handling sensitive information or performing IT tasks.