Cindy Vu Email & Phone Number

Kirkland, Wa, Us

Seattle, Wa, Us

Bellevue, Wa, Us

-Lead the implementation of Agile methodology and built out processes for project planning using Confluence and JIRA-Collaborated with Six-Sigma on the Corporate IT Onboarding procedure to drive continuous process improvements for all PACCAR divisions -Lead and presented a data driven headcount proposal to senior IT Management to convert a temporary position into a full-time position-Analyzed and remediated IT ticketing mappings to help reduce IT desktop administrative work and consistently meet monthly SLA response times-Provided comprehensive IT troubleshooting and meeting support for C-Level executives ensuring seamless operations to maximize productivity and efficiency

Seattle, Washington, Us

- Worked with the Amazon Game Studios' organization to create efficient processes within video game Blue Protocol - Lead and coordinate weekly internal Production syncs across the gaming team- Built a visibility dashboard on Confluence to ensure milestones goals are being met within Localization - Implemented a tracker tool that automated Outlook messages from external partners into JIRA tickets to provide increased productivity across different teams

Bellevue, Wa, Us

- Administered lab users in inputting their data into a network system to enable printing and photocopying of documents- Diagnosed faulty hardware or software in the computer lab and created tickets to the Information Technology department- Utilized MS Office Suite: Outlook, Excel, Word, and PowerPoint for documenting and troubleshooting software to ensure serviced hardware for lab users by the Fall 2021 deadline- Developed and designed signs using Canva for a network of 300+ computers for lab functionality

Seattle, Washington, Us

- Configuring software systems, including content management systems, internal tools, and working directly with Contentful, JSON, and AWS- Testing and troubleshooting configuration updates while utilizing problem-solving skills to find resolutions with Postman and Kibana for project deadlines- Collaborating with the technology organization using JIRA and Confluence on any changes that require coordination among teams- Routinely engaging in stakeholder meetings to present project updates

- Strategized and designed social media content using Canva to exceed 17,000 Instagram followers on the My Social Canvas page- Utilized Google Workspace applications: Docs, Slides, and Sheets in cross-functional team strategy briefs for UX/UI design of My Social Canvas app in preparation for mobile (Android & IOS) launch in the 4th Quarter of 2021- Conceptualized vision board for Boss Beauties NFT resulting in recognition from NYSE and Reese Witherspoon- Attended and participated in Mentor Chats with leaders from multiple Fortune 500 companies including Google and Macy’s

Austin, Tx, Us

- Memorized ~75 codes to efficiently ring and bag produce and products in under 2 minutes - Managed 4 different teams in meeting department deadlines to ensure the product is on the floor by seasonal sale date begins- Administered to run storefront and customer service booth, picking up phone calls, transferring and paging calls, while simultaneously cashiering and bagging groceries

Bachelor Of Arts - Ba, Management Information Systems

Associates In Science And Arts (Aas)