Customer Service Representative
Current- Pre and post sales assistance for the commercial network for the resolution of production problems in order to guarantee full satisfaction for the end user both through ticketing services and through direct channels such as mail and phone.- Customer support to provide information on the progress of the order.- Testing to verify the production workflow and the marketing regulations were respected on the applications in production.- Main contact person for Purchasing, Marketing, IT, Processes, Logistics, Planning, Production, Export Area Managers and Forwarders.- Monitoring and follow-up of the status of orders and their shipment.- Billing and export practices: support in case of potential billing problems, price verification, discounts and established price campaigns.- Management of export documentation such as certificates of origin, certificates of analysis.- Management of complaints and product compliance.- Technical Support: Customer Service for International Operations is the gateway for questions related to technical matters.