• Oversaw route associates team, providing coaching and mentorship that measurably improved performance outcomes• Analyzed internal data and made recommendations that optimized routing schedules, service, and inventory by 15%• Developed and implemented effective standard operational procedures that reduced internal inefficiencies by 10%• Established operational metrics to monitor branch performance, assessed business metrics, and wrote accountability reports• Documented end-of-day communication reports for all business segments and daily check-in process for all routes• Modeled safe work practices and oversaw workplace safety, eliminating work-related accidents• Utilized fleet telematics software to oversee vehicle activity, schedule routes, and address driver issues as necessary• Served as Logistics Manager, overseeing shipping, orders, truck scheduling, proof of delivery, and dispatching• Interpreted data from GPS trackers to optimize routes, saving 15% on company fleet expenses• Made recommendations on par-levels and product changes for all business segments• Tracked and reported equipment movement, oversaw inventory, ordered products, and verified returns

• Oversaw micro-market and office coffee operations including pick, pack and delivery, order audit, fleet management, personnel supervision and training, inventory, warehouse coordination, and merchandising• Analyzed financial data to accurately adjust par-levels, manage inventory, and identify redundancies• Developed strong client partnerships and supplier relations to ensure delivery of excellent customer service• Trained route drivers resulting in excellent staff engagement, workplace safety, and employee retention results• Conducted ride-alongs with drivers and inspected trucks to monitor their cleanliness, safety and mechanical condition• Inspected vending machines for compliance to plan-o-grams, proper inventory levels, cleanliness and product freshness

• Implemented sales strategies for existing accounts and identified lucrative new market opportunities• Increased sales and net profit margin by 100% within a six-year period• Reduced overhead costs by 15% within a six-year period by identifying inefficiencies and streamlining operations• Analyzed daily and weekly financial reports to develop effective business strategy• Developed inventory control strategy to reduce losses and improve ordering procedures• Safeguarded and maintained branch assets including buildings, fleet, equipment, inventory and receivables• Established safety and security protocols that reduced workplace incidents• Provided profitable price quotes and established payment and credit terms to customers

• Collected data and established demographics of target members, improving membership figures and retention• Created and executed methods to gather, examine and analyze data on competing clubs, prices and incentive packages