Ciprian Popa Email & Phone Number

Sibiu, Romania

Generating leads;Negotiating all contracts with prospective clients;Helping determine pricing schedules for quotes, promotions, and negotiations;Track all sales activities in company CRM system and keep current by udpating account information regularly;Maintaining client records;Answering client questions about credit terms, products, prices, and availability;

Sibiu County, Romania

Be the primary point of contact and build long-term relationships with customers;Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors;Ensure the timely and successful delivery of our solutions according to customer needs and objectives;Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders;Forecast and track key account metrics;Monitor and analyze customer's usage of our… Show more Be the primary point of contact and build long-term relationships with customers;Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors;Ensure the timely and successful delivery of our solutions according to customer needs and objectives;Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders;Forecast and track key account metrics;Monitor and analyze customer's usage of our product;Liaise between the customer and internal teams; Show less

Sibiu County, Romania

Participates to client operational service review meetings according to SLA and issues operational client service reports;Participates to client calls on specific service issues;Ensures that the high priority incidents have been handled properly by the Service Desk Support staff;Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing systems;Ensures that any new Client & Supplier Operational… Show more Participates to client operational service review meetings according to SLA and issues operational client service reports;Participates to client calls on specific service issues;Ensures that the high priority incidents have been handled properly by the Service Desk Support staff;Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing systems;Ensures that any new Client & Supplier Operational Contacts, SLA & SCoP documents were provided by the project team and shared with Service Desk;Controls support team activity with regard to ongoing communication, testing, monitoring and logging of production maintenances & results of such; Show less

Sibiu County, Romania

Offer first line support: record, analyse, track and respond to all operational incidents / inquiries raised by internal or external contacts (clients, suppliers, third parties), verbally, by phone or email, no matter the priority;Raise incidents with Client contacts when a problem is spotted in relation to their systems;Inform and update client contacts about Mi-Pay System issues;Report internally & externally high priority incidents by accurately describing the issue, its root… Show more Offer first line support: record, analyse, track and respond to all operational incidents / inquiries raised by internal or external contacts (clients, suppliers, third parties), verbally, by phone or email, no matter the priority;Raise incidents with Client contacts when a problem is spotted in relation to their systems;Inform and update client contacts about Mi-Pay System issues;Report internally & externally high priority incidents by accurately describing the issue, its root cause, impact, diagnosis and actions taken;Identify opportunities that can improve efficiency of business processes;Assist in troubleshooting software application issues; Show less

Sibiu County, Romania

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware for TRW staff;Respond to queries either in person or over the phone;Write training manuals;Train computer users;Maintain daily performance of computer systems;Respond to email messages for customers seeking help;Walk customer through problem-solving process.

Licentiate Degree, Law

High School Diploma, Foreigh Languages

Project Management Graduation Certificate, Business Administration And Management, General