Customer Success Manager
CurrentUn sistem folositor atat pentru restaurante prin felul in care se pot optimiza si eficientiza rezervarile, cat si pentru clienti, prin faptul ca procesul de a rezerva o masa este acum la cateva click-uri distanta.
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Ciprian Arsene is listed as Detii un restaurant si vrei sa iti gestionezi mai bine rezervarile, sa iti reduci pierderile si sa oferi o experienta placuta clientilor tai? Scrie-mi un mesaj! at wikoti | reservations, based in Bucharest, Romania. AeroLeads shows a matched LinkedIn profile for Ciprian Arsene.
Ciprian Arsene previously worked as Customer Success Manager at Wikoti | Reservations and Leasing & Asset Manager at Prime Kapital Development. Ciprian Arsene holds Master'S Degree, Geopolitics And International Business & Economics from Academia De Studii Economice Din București.
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În viața personală sunt o fire activă cu pasiuni precum motociclismul, snowboarding-ul și cam tot ce ține de activități în natură. De asemenea pasionat de comunicare, psihologie și dezvoltare personală: mereu încercând să fiu astăzi mai bun decât am fost ieri. În viața profesională am o experiență variată de 12 ani în diverse companii multinaționale, dintre care se pot remarca peste 6 ani în domeniul vânzărilor. În toți acești ani am avut parte de multe experiențe, training-uri și oameni care au generat plusvaloare atât pe plan personal cât și profesional.
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Bucharest Metropolitan Area
Un sistem folositor atat pentru restaurante prin felul in care se pot optimiza si eficientiza rezervarile, cat si pentru clienti, prin faptul ca procesul de a rezerva o masa este acum la cateva click-uri distanta.
Bucharest, Romania
• Acquiring new business by actively visiting corporates, representing Takeaway.com and convincing them of the benefits of joining the platform and/or the logistical services;• Searching for new business opportunities (leads);• Promoting the (latest) products and services of Takeaway.com;• Following up and reporting on market and competition developments.• Following up and presenting insights on developments in the market and competitor activity;• Actively improving the way our B2B offering is presented
Bucharest, Romania
• Acquire new business within an assigned region by actively visiting restaurants, representing Takeaway.com and convincing them of the benefits of joining the platform and/or the logistical services • Search for new business opportunities (leads) in the field • Promote the (latest) products and services of Takeaway.com • Analyse restaurants needs and suggest improvements regarding the offering of products and services • Works within well-defined and standardized procedures and practices • Report on sales performance and visit in the TMS system • Conduct additional tasks or support in projects in order to support existing restaurants • Has knowledge of the Takeaway.com products, services and market • Follow and report on market and competition evolution • Effective offering of additional tools to increase restaurant turnover (e.g. stamp cards, stickers)
Bucharest, Romania
Vendor Master Data• Create & update vendor master data in ERP System (SAP).• Update vendor bank account details.Invoice Accounting Non-PO/Complex PO• Process AP documents with and without (manual PO and non-PO transaction) reference tosystem PO in ERP system (SAP), which includes verification of thedocuments and update the transaction in the system.• Perform 3-way matching in the ERP system or manual matching (non-PO reference APdocuments)• Verifies invoices, performs invoice processing and assist in reconciliation (when required) forLocal AffiliatesProcess Payments• Process payment upon Affiliate’s Urgent/advance payment requests, which includes validatethe request, ensuring the request has been approved, posting payment and review of theposting• Assist in running payment proposals for payment analystPTP ISSUE RESOLUTION• Prepares vendor reconciliation periodically• Assists in the resolution of invoice discrepancies with finance function of Affiliates• Ensures controls are maintained within the Accounting operating environment in compliancewith SLA• Clearing of vendor accounts• Provides documents and/or reports required for audits such as but not limited to GR/IRreports, AP Ageing and AP Listing.TRAVEL & EXPENSES• Process employees’ system and manual claims and advances, which includes checking andverification of these payment requests against supporting documents (i.e. business, travelexpense receipts, etc) (if applicable), posting transactions in the system and clearing anyemployee advance (if applicable).
Bucharest, Romania
● Analyzing and recommending customer credit limits based upon credit scores.● Investigating potential credit fraud and working closely with internal security and business partners to resolve.● Resolving credit issues independently.● Negotiating down payment with customers and HP sales staff to allow customer to purchase above their credit limit.● Analyzing and researching customer's receivables account delinquency and determinating the type of communication method to facilitate payment.● Resolving disputes related to customer payment on delinquent accounts and negotiating and ensuring payment from customer.● Recognizing trends for non- payment and resolving issues by engaging internal partners.● Initiating the dispute resolution process with internal HP partners and following issue and ensuring resolution for HP and customer.● Analyzing at-risk customers and recommending account strategies to prevent delinquencies.
Bucharest, Romania
• Understanding of the sampling concepts and efficient usage of the information systems in order to obtain the representative samples • Knowledge of the databases – variables, codes, algorithms, levels (individual, household) • High English knowledge, everyday communication via email/phone with overseas clients, Access, Excel knowledge and other specific information and information management systems • Definition of specifications together with project managers, quotation specialists, programmers regarding the field duration of the projects, every other detail, expertize regarding the needed outcome • Verification of the sampling reports in order to guarantee the quality • Searching, obtaining and recommending the best representative sample possible • Organizing and stocking the data on servers in order to assure a quick response rate • Verification and computation of various quotas using different tools of sampling and general population data • Updating the database within the sampling information systems accordingly • Processing the client’s database files, linking them the internal ones, converting it to match accordingly – very sensitive project, require more manual work and increased attention to details • Computing the accurate size of the samples using specific algorithms, formulas and logic • Monitoring of the project in field • Efficient usage of the available database resources • Acting fellow at the arrival of new colleagues, especially since I was named Champion for one of the sampling tools, due to the rapid learning and continuous improvement contributions of this system that I have proved • Trainer for the sampling tool • Overcoming each month not only the imposed target, but almost every time, the high (in evaluation, annual, and monthly as well, there are three levels set: low, target and high).
Bucharest, Romania
● Ensuring the best implementation of Consumer Engagement activities in the assigned territory.● Negotiating the renewal of the contracts with owners from PHILIP MORRIS portfolio of clients.● Proactively cooperating with Sales and Trade Marketing representatives in order to ensure all necessarystock and optimal conditions for engagement activities at the locations.● Identifying opportunities and issues in assigned territory and provide feedback and solutions.● Manage a Consumer Engagement team with key focus on excellence; supervising and controlling activitiesand performance towards efficient and effective standards.● Coach, motivate and engage the team members to ensure continuously improving performance levels.● Identify and influence market trends, needs and interests of adult consumers smokers, in order to applythe most relevant and creative ways to approach them and to provide the best brand experience.
Bucharest, Romania
● Engaging with adult smokers in order to reinforce or change their attitude towards Philip Morris brands.● Collecting continuously smokers’ feedback related to any changes in preferences or other insights.● Properly identifying in which personality type, mood the smoker is and adapting to it.● Creating a two ways communication through a personalized dialog with every adult smoker, being able to clearly express functional attributes and emotional links in the same time.
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Ciprian Arsene works for wikoti | reservations.
Ciprian Arsene is listed as Detii un restaurant si vrei sa iti gestionezi mai bine rezervarile, sa iti reduci pierderile si sa oferi o experienta placuta clientilor tai? Scrie-mi un mesaj! at wikoti | reservations.
Ciprian Arsene is based in Bucharest, Romania while working with wikoti | reservations.
Ciprian Arsene has worked for Wikoti | Reservations, Prime Kapital Development, Takeaway.Com, Total Global Services Bucharest, and Hp.
You can use AeroLeads to view verified contact signals for Ciprian Arsene at wikoti | reservations, including work email, phone, and LinkedIn data when available.
Ciprian Arsene holds Master'S Degree, Geopolitics And International Business & Economics from Academia De Studii Economice Din București.
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