Ciril Jenuvariyus Email & Phone Number

Philippines

Philippines

People Management•Leading a team of approximately 15 associates; responsible for overall direction, coordination, and evaluation of the team.•Identifying and eliminating barriers to accuracy, productivity, and quality Organizes, prioritizes and schedules work assignments to meet business need.•Manages workforce, develops and maintains staff scheduling and capacity planning. Carrying out supervisory responsibilities in accordance with management policies and procedures; additional responsibilities include planning, assigning and directing work; •rewarding and disciplining employees; and effective conflict resolution.•Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.•Can adapt well and lead team in an environment through changes in circumstances, direction, and strategy.Project and Operations Management• Providing prompt, efficient, detailed, customer-oriented service to customers• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience• Perform ambiguous tasks without guidance and support and have the ability to suggest actions without having all the information.• Strong prioritization, time management skills, and flexibility• Ability to embrace constant change with grace and control• Ability to quickly learn new technologies and processes• Ability to communicate and contribute to a team environment

Hyderabad Area, India

* Working for top social media company as a contingent worker in Community Operations (Content Safety & Policy).* Was the integral part of a team that dedicatedly work on User Account related issues like Account take over, identity theft, duplicate accounts, phishing, spam & other abusive content violations on the platform.* Handling the role of QA & Associate(Process Developer) with the 15months experience.* Develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements* Enforcing social media Community standards and policies.

Chennai Area, India

*Experienced Investigator with a demonstrated history of market research industry.*Was part of periodic labour force survey (PLFS) by the Ministry of statistics and programme implementation, government of India.

Master'S Degree, Statistics, A

Bachelor'S Degree, Statistics