I specialize in creating compelling styles for wardrobe and interiors suited for young entrepreneurs and influencers.

Worked within established quality and metric driven processes while showing love for customers and fellow associatesAnswered customer inquiries about store hours of operation, services, in-store events and other various operational topicsDetermined customer needs and connected them to the proper retail store sales associate for merchandise answers or sales assistanceUtilized multiple PC applications as a resource for answering questions and connecting customers via phone and chat to the right retail store departments

Developed creative and on-brand visual direction for all floorsets and windows. Ensured all product was presented in unique and compelling ways that support the theme and inspire customers to purchase. Responsible for ensuring one singular brand is conveyed through product features, window presentations, and experiential demo opportunities.Partnered with the Director of Signage and Packaging to ensure brand synergy.Maintained, built, and developed a staff that yields teamwork, high productivity, and cost effective results. Additionally, ensuring the team is recognized for their successes and contributions to the organization, while nurturing job growth, bench strengths and future leaders within the organization.Managed day-to-day operations of the visual team.Managed development of new stores including store layout, space planning, store set up and prep for openings.Managed visual department budget. Led floorset walkthroughs with peers and executive team.Managed direct reports, including coaching as needed, feedback and training, performance reviews.Led team in innovative thinking and creative solutions.Some travel required to stores in US.

Created engaging experiences for customers by sharing expertise on styling, decorating & entertaining.Sought out & promoted innovative ways to make Pottery Barn a neighborhood destination for inspiration.Interpreted & executed visual inspiration to drive sales & convey the eclectic, creative & modern spirit of the brand.Ensured merchandising & displays are visually compelling to drive sales.Modeled & coached associates on how to uphold visual standards.Continually sought out inspiration, trends & ways to elevate product, decorating & styling expertise.Replenished the sales floor regularly & maintain visual presentation & displays.Executed floorset to reflect the inspiration, standards & spirit of the directive within required timeframe.Fostered an environment where all associates are treated fairly & with dignity & respect.Was held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution

Pulled merchandise to set-up visual representations using the loan book to check merchandise into and out of departments.Constructed, painted, set-up, and installed signs, sale banners, panels, and other items required for special events, clearance events, and fashion shows.Set-up and maintained fixtures using hand or power tools, such as saws, hammers, screwdrivers, staple guns, ladders, mannequin units, scissors, nails, spray paint, spray glue, and knives.Maintained and presented visual displays in a compelling and exciting manner in accordance with company directives.Understood customer preferences and exercised judgment when deviating from company directives to appeal to specific customer base.

Utilized creative and knowledgeable background to create store floor plans. Designed outfits to dress mannequins, decorate stores for holidays and special promotions, and oversee the artistic direction of the brand at the store level.