Cirlene R. Strömblad Email & Phone Number

Gothenburg, Se

Göteborg, Västra Götalands Län, Sverige

Göteborg, Västra Götaland, Sverige

São Paulo E Região, Brasil

Customer satisfaction management;Development of Quality committee & 5S committee;Development of Control Plans and Failure Mode and Effects Analysis (FMEA);Introduced Supplier Management Process to compliment supplier development;Developed and Implemented first regional quality skills matrix for all quality personnel to establish baseline for skills expectations and development planning;Continuous improvement tracking and posting of established key performance indicators maintained the trend analysis of customer satisfaction, responded to customer complaints;Non-conformities, preventive actions and improvement processes;Elaborates and implements models and tools of quality control;Continuous improvement;Training in quality and environment, mapping of processes, work instructions, procedures;Nonconformities management;Management of KPIs, action plans, and internal and external audit;Maintenance of ISO 9001 and 14001 certifications;Responding and monitoring as customer complaints;Identify deficiencies in processes, systems and tasks, promoting the awareness of people;Supervise and execute process quality control programs;Coordinate the team managing the processes related to the area of quality control;Performing customer service, assessing, approving or disapproving suppliers;Information system and legislation, according to the needs and requirements;Management Representative for the ISO 9001 and ISO 14001.

São Paulo E Região, Brasil

São Paulo E Região, Brasil

Maintenance of the ISO 9001 and ISO IEC 17025 certifications;Team management;Standardization of South American branches (Chile, Argentina, Peru and Colombia);Training and development in Quality matters;Management of Corrective and Preventive Actions;Process improvements;Control and analysis of KPI;Customer complaints management;Customer satisfaction;Internal and external audits;Maintain registration of the quality system through annual surveillance audits by the register;Conducted root cause analysis and the development of corrective action plans;Management Representative for the ISO 9001 and ISO 17025.

Cabreuva

Maintenance, updating and improvement of the Quality Management System;Training related to QMS;QMS annual planning and management;Coordination of Quality Assurance (5S, Improvements, Suggestions, Quality Committee);Management of Corrective and Preventive Actions;Customer Satisfaction Survey;Supplier qualification, evaluation, audit and management;Quarterly Articles for Internal Journal Publishing;Maintenance of documents and records;Management of KPI;Updating the Intranet (documents and records of QMS, indicators and others related to Quality issues;Planning and execution of internal and external audits.

Alphaville/ Barueri

Participation in the implementation of ISO 9001 and quality certification;KPI measurement and report;Customer complaints resolution and feedback;Training of junior auditors;Elaboration of guidelines for monthly team meetings.

Lapa/ Sp

Coordination of sales & merchandising team in pharmacies;KPI and goals achievement management;Distribution and control of merchandising material;Monthly reports to contracting customers;Organizing events and trainings for the team.Field team supervision.

Spanish Language And Literature

English Language And Literature, General

Estrategic Business Management, Business/Commerce, General

Activities and Societies: Start-up

Master Of Business Administration (M.B.A.), Quality & Productivity

Bachelor Of Business Administration - Bba, Business Administration