Ciro Coppola Email & Phone Number

Milano

Milano

• Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel.
• Initiate contact with customers; provide doctors and dental practices with proactive service, aiming at prevalence of outbound interactions;
• Ensure timely resolution to customer inquiries, issues and complaints;
• Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management;
• Interact with customers and fellow employees in a timely, patient, tactful and professional manner;
• Handle difficult or sensitive issues following department guidelines;

Milan, Italy

• Supervision and coordination of Contact Center team;
• Daily / weekly / monthly workflow planning;
• KPI monitoring and analysis;
• Development of the knowledge base to facilitate access to information for the Contact Center team;
• Planning of prospect campaigns (ex: open day Invisalign)
• Cross departmental communications // acting as pivot contact with front and back office, contact center and marketing

Milan, Italy

• Inbound / outbound activities (phone, e-mail, Whatsapp, Facebook, Twitter, Instagram);
• Use of CRM / Salesforce;
• Contact Center and Guest Service team shift planning;
• Standard and electronic invoicing through the use of the Fattura24 portal;
• Fulfill insurance forms for indirect cash back
• Daily back office activity.

Rome, Italy

• Manage complex complaints handling;
• Responsible for technical reports relating to any malfunctions of treated items;
• Legal reports drafting;
• Use of ECCC standards and best-practices;
• Daily collaborations with business partners such as: GME, Field Manager, Legal and Etac.

Battipaglia, Italy

• Business and Consumer customer assistance by telephone and social media, fax, e-mail and certificated e-mail (Italy only);
• Abroad Customer assistance;
• In charge to manage complex complaints through interaction with the legal department and accounting;
• Use of ERP.

Addis Abeba - Ethiopia

• Organization of a lot of cultural events;
• Personal assistant of the Cultural Attaché;
• Coordination of a multicultural team;
• Daily / weekly / monthly agenda planning;
• Public relations with the representative members of the other embassies located on the Ethiopian territory;
• Representatives of the Italian Embassy during international ceremonies

Master'S Degree, International Relations With Asia And Africa, 110/110 With Honors

International Relations with Asia and Africa

Certificate Of Merit In Chinese Language, 北京外国语大学

Activities and Societies: 北京外国语大学北京外国语大学

Bachelor'S Degree, Foreign Languages And Civilizations

Chinese and Arabic Languages