Ciro Francisco De Andrade Email & Phone Number

State Of Paraná, Brazil

Ponta Grossa, Paraná, Brazil

Monitored the quality system, assessed processes, and ensured compliance with audits.Performed managerial presentations on quality performance reports, identified and solved problems, focusing on continuous improvement, and fulfilled quality efficiency objectives.Conducted the warranty cost recovery process for vendors.Managed indicators such as lower rates of warranty incidents and warranty cost recovery.Main results:• Revised vendor warranty contracts in partnership with business areas, resulting in lower costs with specific Brazilian taxes and markup operations.• Optimized contractual billing and sampling conditions for in-field analysis of parts to determine the vendor’s and manufacturer’s separation of responsibility.• Conducted projects to recover costs and improve products by analyzing parts in partnership with vendors.

Curitiba And Region, Brazil

Ensured compliance with quality assurance procedures and policies, overseeing operations in Panama, Bolivia, and Paraguay.Managed KPIs and focused on cutting warranty costs, payment times, warranties, and courtesy.Conducted a warranty cost recovery process for local vendors, based on commercial contracts and analysis parts, in partnership with the sales, product engineering, and quality departments, as well as dealership chains and vendors, to establish new contracts between the manufacturer and its vendors.Optimized field repairs for the Brazilian market to identify opportunities in order to cut warranty-related costs, manage indicators, and maintain quality standards.Systemically managed warranty cost reimbursement for foreign vendors.Oversaw warranty costs for all Nissan vehicles in Brazil, implementing reductive actions based on negotiations to make post-sales profit margins adequate for parts with high rates of warranty returns and actions to increase vendor reimbursement.Main results:• Active participation in the management of 04 people. Support in hiring new talents, conductingperformance assessment applications, feedback and 1:1 share.• BRL 1.8 M in recovered costs related to local vendor warranties from Apr. to Sep. 2020.• BRL 5.7 M in savings related to field repair cost optimization from Apr. 2019 to Mar. 2020.• BRL 4.4 M in recovered costs related to local vendor warranties from Apr. 2019 to Mar. 2020.• BRL 4.7 M in savings related to field repair cost optimization from Apr. 2018 to Mar. 2019.• BRL 2.2 M in recovered costs related to local vendor warranties from Apr. 2018 to Mar. 2019.• BRL 0.4 M in savings due to post-sales negotiations to cut costs related to high warranty rate parts from Apr. 2018 to Mar. 2019.• BRL 1.7 M in recovered costs related to local vendor warranties from Apr. 2017 to Mar. 2018 (a 41% increase).• 67% increase in vendors in the warranty cost reimbursement program from Jan. 2015 to Mar. 2019.

Curitiba And Region, Brazil

Monitored data related to warranty claims, field failures, and customer satisfaction.Worked with manufacturing plants, dealerships, vendors, and branches from other countries to analyze parts and vehicles and adopt containment, correction, and prevention actions to achieve quality goals established by each vehicle model.Main results:• Lowered the number of warranty claims for vehicles used for up to three months in service (3MIS) for the following models:• Frontier: 34% decrease from May to Dec. 2013.• Tiida: 35% decrease from Jan. to Dec. 2012.• Livina: 45% decrease from Jan. to Dec. 2011.• Lowered the number of warranty claims for vehicles used for up to 12 months in service (12MIS) for theLivina model: 24% decrease from Jan. to Dec. 2011.• Coordinated an inspection and rework campaign for incidents related to corrosion in vehicles from Dec. 2011 to Jun. 2012, involving over 15,000 vehicles.

Curitiba And Region, Brazil

Assessed initial samples and analyzed failures in metal components after testing for traction, compression,hardness, torque, metallography, microscopy, and corrosion, chemical, and climate conditions.Assessed products and processes in vendors.

Curitiba And Region, Brazil

Oversaw incidents involving components in general.Conducted failure analyses while developing and implementing internal containment actions and maintaining contact with vendors to generate improvement action plans, monitoring contingency, correction, and preventive actions.Made significant contributions to internal processes for the manufacturer and vendors.

Curitiba And Region, Brazil

Assessed vehicles by performing functionality, driving, leakage, and surface tests.Prepared reports with descriptions and outlines of demerits.

Curitiba And Region, Brazil

Bsc In Mechanics With A Focus On Manufacturing Management, Utfpr, 2008.

Technical Degree In Mechanics