Mainly focused on coordinating and leading a team to success along with performing crucialBusiness analysis in order to ensure the success of two critical credit cards projects:- SEPA Migration- Cross-Europe portfolio migration

- Responsible for development, delivery, ongoing management and improvement of workflow and resources which support recruitment strategies for Italian cards.- Leadership, development and supporting up to 90 staff including team leaders.- Responsible for achieving departments SLA’s & KPI’s.- Stakeholder management; securing commitment to aligned goals while managing expectation on deliverables and outputs.- Understanding of Portfolio Management strategies and the development of… Show more - Responsible for development, delivery, ongoing management and improvement of workflow and resources which support recruitment strategies for Italian cards.- Leadership, development and supporting up to 90 staff including team leaders.- Responsible for achieving departments SLA’s & KPI’s.- Stakeholder management; securing commitment to aligned goals while managing expectation on deliverables and outputs.- Understanding of Portfolio Management strategies and the development of operational workflows to fully support their effective execution.- Leading and collaborating on a variety of projects to drive enhancements, cost reduction and efficiency.- Complaints / Customers Satisfaction Management. Show less

- Support in built business requirements and functional specifications (Credit Cards systems migration project).- UAT scripts and test cases preparation.- Cooperation during SIT, dress rehearsal, systems integration and live proving phases.- Attending daily progress sections to review action log/issues and ensure that schedule are revised to support timely completion.- Defect and issues escalation management.- Existing processes and procedures remapping.

- Credit Cards origination processes analyst.- Payments control and management.- Statements productions control and related changes management.- Detect issues and prevent further reoccurrences – gap analysis.- Escalate promptly issue to the stakeholders – priority workload. - Suppliers Management – SLA control - Accruals and cost approval.- Cooperation with the different area of the Business in projects such as: new partnership and products introduction, permanent and… Show more - Credit Cards origination processes analyst.- Payments control and management.- Statements productions control and related changes management.- Detect issues and prevent further reoccurrences – gap analysis.- Escalate promptly issue to the stakeholders – priority workload. - Suppliers Management – SLA control - Accruals and cost approval.- Cooperation with the different area of the Business in projects such as: new partnership and products introduction, permanent and establishment, systems enhancements, IBAN implementation, cost reduction and suppliers migration. Show less

- People managements - Develop and motivate people - Training & coaching - Application tasks distribution- Reward the high performance – Arrange team brief and 121 regularly - Service levels, Team performance and production control – Data Privacy and KYC – Plan and control targets- Cooperation with Commercial function in handling business partnership and sales campaigns - Provide reports to senior management – Application pending queue stats - Proactively react to any change -… Show more - People managements - Develop and motivate people - Training & coaching - Application tasks distribution- Reward the high performance – Arrange team brief and 121 regularly - Service levels, Team performance and production control – Data Privacy and KYC – Plan and control targets- Cooperation with Commercial function in handling business partnership and sales campaigns - Provide reports to senior management – Application pending queue stats - Proactively react to any change - Priority workload in respect of the timeline - UAT Tester (system enhancements) - Support implementation of changes into live- Credit card processes and procedures review - Service and products introduction- Cooperate with different function of the Business to achieve goals Show less