Ciro Monaco Email & Phone Number

Inspire environments where people thrive.I am a passionate and goal driven Technician. Cheerful and upbeat, I really value interpersonal skills and creative thinking.I've been building my career trough a valuable set of transferable skills, from ideal workplace culture and mindset to the ideal and adaptive communication skills for enhancing quality teamwork and leadership.I firmly believe that to inspire positive changes in any field, one should always clarify the common purpose and the culture with different medium, specifically tailored for the single or audience.I am proficient with diagnosing light and commercial vehicle's faults using the root cause analysis method, diagnostic tools and ODIS diagnostic interface.I am highly skilled with computer, database management system like Pentana, Xtime, Infomedia Triage, Elsa Pro and the Office 365 package, especially Excel. I developed a tailored Data Driven Quality Management System to collect, address, and monitor data to prevent and correct quality drift via analytical skills and periodic quality reports for the management.I use effective communication methods within the roles involved in: customer care, repair order (paperwork and warranty requirements), vehicle and service handling, to ensure the success of both technical and adaptive changes required for the achievement of the dealership goals and the sustainable improvement of the dealership's Net Promoter Score; retraining and educating the workforce to our company culture and service procedures, interfacing the requirements from the management with the needs of Service Advisors, Technicians, Runners and Wash Service.I have an European background in Heath and Safety (Coordinator) that I implement everyday to monitor, report and rieducate (unofficially) the Technicians to identify risks and prevent hazards and ensure the correct procedures are carried out according to the Environmental Protection Guidelines.“Yesterday's adaptations are today's routines.” ― Ronald Heifetz

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  Kangan Institute

  Automotive Technology