Ciro Rodriguez Email & Phone Number

Irving, Texas, United States

• Facilitate the organization wide learning curriculum to meet current and future needs.• Create and deliver new hire training, compliance training, and skills enhancement training.• Deliver training in a classroom and virtual settings.• Track and monitor new hire progress.• Monitoring training program effectiveness against KPIs for continuous improvement.• Assist in the updating and maintenance of the Credit Operations Intranet - Resource Center

Mesquite, Texas, United States

• Oversee general church and ministry budgets.• Train and develop current and potential leaders.• Oversee all marketing and online content.• Set the organization’s yearly calendar and oversee local church and community events.• Member of the board of trustees.• Carry out the organization’s vision and mission statements.

Rowlett, Texas, United States

• Oversee day to day production and office operations.• Ensure jobs, crews, and materials were ready every day.• Provide oversight to our QC Specialist to ensure quality work.• Maintain accurate inventory.• Progress and invoice jobs in a timely manner.• Hire personnel to meet the demands of our clients.• Created and maintained client relationships.• Held weekly sales meetings to drive monthly and quarterly sales goals.• Reviewed monthly P&L Statements and made production adjustments as needed to increase profitability.

Plano Tx

• Retail, Lease, and Back office experience.• Established interdepartmental working relationships to streamline and improve processes.• Lead multiple process improvement projects.• Lean six sigma project participant.• Promoted engagement within department teams and built a culture of trust within my team.• Performance coached low performers to exceed department metrics.• Onboarded, trained, and mentored new personnel.• Lead new hire system trainings as well as customer service and de-escalation techniques.• Completed third party investigations and customer verification interviews.• Abided by state and federal fair lending practices and regulations.• Managed local staffing according to business volume.• Lead and participated in weekly regional sales meetings to discuss credit and funding trends and performance.

Fort Worth, Texas, United States

•Coordinated the transportation of human remains domestically and internationally.•Coordinated the transportation of live animals, dangerous goods, and high value shipments.•Coordinated cargo shipments between American Airlines and international air carriers.•Maintained open communication with customers and partner airlines during cargo transportation.•Conflict resolution. Top performer with high customer survey scores.

Dallas, Texas, United States

•Advised customers about home and office products and made recommendations that fit their needs.•Met store and corporate goals in sales and computer repair services.•Provided mass printing services to individuals as well as local businesses.•Awarded Employee of the month July 2010