Delivery Lead, Capacity ManagerCustomer FastWeb – (Milan - Italy)In the role of Delivery Lead I am head of the Storage and Backup service:• ensures that services are delivered according to the service level agreement• manage incident progress and communications with duty engineer and customer,• organize the activities of the delivery teams and ensure that activities are carried out in compliance with ITIL principles• monitoring the effectiveness of the incident management and escalate if no progress on resolutionhighlight service delivery problems, initiate Service Improvement Plan if appropriate• weekly meeting with the customer to check service levels and progress status for problems and project activity• evaluate the impact and the effort required to meet non-standard service demands• supports Account Manager for reviews financial charges and billing• manage incident progress and communications with duty engineer and customer• monitoring the effectiveness of the incident management and escalate if no progress on resolutionIn the role of Capacity Manager, provide infrastructure capacity plans and requirements to meet supply/demand signals• Tools: Office, BSM change and incident managment

I am working at the customer Ansaldo Energia in Genova and ENI in Milano, for implement and monitoring backup of physical and virtual machine, database (Oracle and MSSQL) and other application.Used tools: Veeam Backup & Replicatin 9.5, HP Data Protector v9.x, EMC Networker 9.2, Excel and PowerPoint.

Transition ManagerCustomer FastWeb – (Milan - Italy)o Transiction manager for the Storage and Backup environment. Planning transition activity for delivery service transfer from incumbent company to DXC companyo Tools: Office, BSM change and incident managment

Head of the Storage&Backup service for customer Ericsson-H3G• ensures that end-to-end services are delivered according to the service level agreement• highlight service delivery problems, initiate Service Improvement Plan if appropriate• review overall change and incident metrics for the customer, identifies any improvement needed• meeting with the customer to check service levels and progress status for project activity• Configuration Management, ensure the update of information in CMDB,• Capacity Management, provide infrastructure capacity plans and requirements to meet supply/demand signals,• evaluate the impact and the effort required to meet non-standard service demands,• supports Account Manager for reviews financial charges and billing,• follows the renewals of hardware support contracts, software and consultants contracts.I supervise the activities of the delivery team. The team consists of engineers in Italy, India and Hungary:• ensure that activities are carried out in compliance with the ITIL principles, using the tool change, incident and problem-managment,• organize regular knowledge transfer sessions between L3 and L2 team (L1),• papers update, and process improvement.With the role of Crisis Management (SPOC), in on call duty, coordinate activities to resolve incident in the respect of the SLO.With the role of Project Manager• Offshore: managed the shift of Storage and Backup team activity to offshore delivery center (shifted in India up to 95% of Backup activity and up to 70% of Storage activity).• Transformation: projects for reorganize Storage and Backup infrastructure. Principal responsability: preliminary study and planning, buy new hardware, coordinate installation in data center, migration of data to new hardware, decommissioning of obsolete HW.

I coordinate the activities of the delivery team, which delivers Backup service for customers H3G, Fondiaria-Sai (insurance company) and Italian governmental authority INPS, SPC and MIUR.

Customer ENI and Italgas (oil and gas industry).Manage enterprise backup infrastructure, design and configure backup for online backup of database (Oracle, MSQL Server), SAP (BRTools), Mail (Exchange, Lotus), NAS service.Tools and HW used: EMC Networker, HP Data Protector, Storagetek Tape Library, EMC Data Domain, HP B6200 and other.Perform on call duty.

Design, develop and test new information system of INPDAP (National Institute of welfare) for manage personal data, calculation and payment of pension.Tools: UML Select Enterprise, PL/SQL Oracle, Nat Systems Development Environment, Java, Microsoft Project.

Programmer for client/server application in telecommunication environment, customer Telecom and Urmet.DBMS: Sybase SQL Server, Microsoft SQL Server, Oracle.Programming languages: Delphi, C, C++, Java, PL/SQL, OneWorld ERP - J.D.Edwards.

LAN Manager (office, manufacturing and stock) for the manufacturing site of the pharmaceutical company.