I oversee and manage all data recovery operations, ensuring the timely delivery of high-quality services. I lead a team of specialized technicians, coordinating complex recovery projects, including RAID systems, HDDs, and SSDs, while serving as the primary point of contact for key clients to ensure seamless communication and client satisfaction. I am also responsible for driving continuous improvements in operational processes and performance tracking through comprehensive reporting… Show more I oversee and manage all data recovery operations, ensuring the timely delivery of high-quality services. I lead a team of specialized technicians, coordinating complex recovery projects, including RAID systems, HDDs, and SSDs, while serving as the primary point of contact for key clients to ensure seamless communication and client satisfaction. I am also responsible for driving continuous improvements in operational processes and performance tracking through comprehensive reporting, aligning consistently with corporate standards to enhance efficiency and maintain service excellence Show less

I identify and manage strategic partnerships while integrating Agile methodologies into the process. I use practices like sprints and retrospectives to iteratively adapt and optimize these partnerships. Collaborating with cross-functional teams, I ensure that partnerships quickly align with company goals and drive innovation and agility in the business.

Collaborated in structuring two agile teams in the Sales & HighNet Worth areas at C6 Bank. Afterwards, I was involved in structuring and adapting two teams, named Schedule Management & Back Office, to the framework of Dasa company through Scrum & Kanban.

- Collaborated in the creation of a brand new Agile CoE named Núcleo de Excelência Ágil (NEA);- Elaborated maturity level assessments (based on KMM) for the development teams. - Facilitated cadences, supported & mentored POs and Agilists. - Tracked & shared the metrics of the teams & tribes for continuous improvement.Tools: Power BI, Azure DevOps, Jira, Confluence & Miro.

I was a part of agile transformation in SAP projects, using Scrum & Kanban frameworks & performing activities such as:- Daily & Retrospective cerimonies;- Maximazing value to the product Backlog in collaboration with P.O.; - Collaboration on the product Roadmap;- Removing impediments to the team's progress;- Using delivery metrics such as: CFD, Throughput, Lead Time & Customer Lead Time;- Reporting weekly the Project's Status to the business executives.

I was a part of agile transformation in SAP projects, using Scrum framework & performing activities such as:- Daily & Retrospective cerimonies;- Maximazing value to the product Backlog in collaboration with P.O.;- Collaboration on the product Roadmap;- Removing impediments to the team's progress;- Reporting weekly the Project's Status to the business executives.

- Enabled people to fulfil their potential through educational achievement & career development;- Facilitated daily & retrospective meetings with Trainee & Undergraduate project teams; - Prepared weekly reports for the leaders;- Collaborated on the product Roadmap.

- I was responsible for managing interactions between our company & our clients;- I consistently ensured customer satisfaction, identified & resolved issues, & capitalized on opportunities to strengthen relationships;- I built lasting partnerships & contributed to the growth & success of the business.

- Enabled people to fulfil their potential through educational achievement & career development;- Facilitated teams, taught classes and workshops & reported results of overall improvement of the vocational & academic results as well as coaching with each student with different backgrounds in United States.

- Facilitated teams, taught classes and workshops & reported results of overall improvement of the vocational & academic results as well as coaching with each student with different backgrounds in Brazil & Germany.

- Managed access to financial operations, providing problem solutions via remote access. - Controlled and registered the data in the system, ensuring information security to decrease the possibilities of fraud.