Ciro Lala work email
- Valid
- Valid
- Valid
Ciro Lala personal email
Ciro Lala phone numbers
Management professional with 15+ years in service delivery, which includes experience with both project and resource management. Responsible for multi-million dollar budgets and process creation & delivery. Extensive knowledge of Service Now and Navision.
Hackettstown Board Of Education
-
Director Of Buildings And GroundsHackettstown Board Of Education Mar 2024 - Present
-
Operations ManagerKinly Jan 2019 - Mar 2024Amsterdam, Netherlands, Nl -
Project ManagementKinly Nov 2018 - Mar 2024Amsterdam, Netherlands, Nl
-
Field Services ManagerStrategic Products And Services (Sps) Jan 2016 - Feb 2018Eagan, Minnesota, Us• Leading a team of 27 Avaya voice and data engineers, manage Dispatch and Field Services departments, responsible for scheduling project resources submitted by installation teams. Act as an escalation point in support of Avaya products.• Responsible for $10M+ budget for vendors and business partners (full array of Avaya products). Performed routine audits and evaluations to reduce vendor costs while maintaining vendor relationships.• Participated in the implementation of the Service Now platform, including UAT. Team determined the foundation of the business process for enterprise-wide integration. • Responsible for the overall management of field service operations from the perspective of policy, standard operating procedure and the execution and adherence of routine business processes. • Tracks the overall performance through reporting on key performance indicators and reporting back to the appropriate lines of business; make recommendations on staffing, training, succession planning. • Creation and ongoing management of SPS Field Services Operational processes & procedures. Responsible for driving communication and compliance Overtime management; authorization, approval, tracking and reporting/metrics Ticket/Work Order management Tech call-in process Identify general process improvement areas working with FSM’s• Responsible for overall staff development; creation, management and driving adoption of IDP (Individual Development Plans). • Track overall training and certification requirements for field technicians. Work with the FSMs to ensure adherence. Drive a regular cadence to report and track progress/focal areas• Responsible for quoting Field Technician resource; internal and contracted. • Contractor management processes. Develops a variable workforce and manages as required to meet existing and new customer needs.• Development of Safety Plan, delivery and OSHA reporting • Retained duties from Global Contractor Management. -
Global Contractor ManagerStrategic Products And Services (Sps) Jan 2008 - Dec 2016Eagan, Minnesota, UsOversaw/reviewed contractor spending. Negotiated on-boarding of partners throughout the United States. Managed 600+ contractor relationships throughout North, South America, and parts of Europe. Scheduled "out of footprint" projects based on scope of work, including responding to RFPs. Managed a multi-resource team, consisting of both Dispatchers and Dedicated Technicians. Tasked with Field Service management duties which entailed scheduling technicians, handling escalations, and coordinating additional training to support the needs of the business.
-
Technical Services ManagerPhonextra Sep 1999 - Dec 2008UsManaged all technicians within department as well as scheduling technicians for outside work. Responsible for 5 resources. Dialed into and programmed switches remotely as well as supported road technicians on job sites. Provided immediate response in troubleshooting problems. Traveled to sites with other technicians to help as needed with programming/wiring of systems and client sites. In charge of turning up software on all Definity releases. Supported out-of-state technicians as well as in-state road technicians. Maintained good customer support in a timely fashion. Worked on Audix V-Mail. Know Mvx200, Mvx2000, and Amanda. Kept track of all inventory in warehouse.
Ciro Lala Skills
Frequently Asked Questions about Ciro Lala
What company does Ciro Lala work for?
Ciro Lala works for Hackettstown Board Of Education
What is Ciro Lala's role at the current company?
Ciro Lala's current role is Director of buildings and grounds.
What is Ciro Lala's email address?
Ciro Lala's email address is cl****@****tra.com
What is Ciro Lala's direct phone number?
Ciro Lala's direct phone number is +197354*****
What skills is Ciro Lala known for?
Ciro Lala has skills like Telephony, Avaya, Managed Services, Management, Voip, Vendor Management, Unified Communications, Telecommunications, Sip, Wireless Networking, Solution Selling, Unified Messaging.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial