Ciro Sapetto Email & Phone Number

Ontario, Ca, Us

Southern California

- Responsible for implementing and executing a successful EVS Management and Staff Training program for all City of Hope EVS operations managed by Xanitos, including multiple hospital and clinic sites.- Plan, coordinate, execute, and document all new-hire initial training to including hospital orientation, department orientation, and hands-on job training.- Plan, coordinate, execute, and document small clinic/group training in such learning fundamentals as MSDS, RACE, Infection Control, Body Mechanics, Safety, Domestic Violence, Age-Specific Protocols, Hospital and Department P&P, and any other Hospital or company-mandated training programs. - Plan, coordinate, execute, and document the supervision/management development program.- Prepare a detailed outline of site-specific training programs in binder.- Prepare monthly reports of training activity and statistics.- Liaise with Regional Training Manager, Corporate HR, and Training staff and on-site resources to remain at leading edge.- Prepare master training schedule several months in advance and review periodically with management team.- Ensure computer-based QA program is operating smoothly, performing inspections periodically.- Coordinate and compile results of special QA and Infection Control Monitoring Instrument Programs and present materials at Infection Control/QA meetings

Duarte, California, United States

Anaheim, California, United States

Ontario, California, United States

- Supervise environmental services and grounds keeping personnel to ensure that work techniques, quality assurance standards, department policies and procedures, and job specifications are adhered to- Maintain EVS departmental policies/procedures relative to OSHA, DHS, TJC, NFPA, OSHPD, and other governing agency regulations and standards- Conduct quality assurance checks and manage material inventory as well as general use of equipment- Document staff training to ensure full program compliance- Ensure staff receives proper orientation, initial training, and ongoing education- Provide individual guidance and motivation to enable staff to perform at their full potential- Discipline associates when necessary according to progressive disciplinary guidelines- Participate in staff selection process and interview candidates as needed- Manage the daily shift operations of the department and assign personnel to established work areas or project duties- Monitor and provide guidance to maintain an environment that is in sanitary, attractive, and in orderly condition

North Hollywood, Ca

Holiday Inn Express North Hollywood- Perform as Assistant General Manager for hotel and as back up to General Manager- Balance Roll Daily Report on M3 Hospitality Accounting Analytics for Corporate office - Process Daily Tax Reconciliation and upload spreadsheet in Corporate office intranet- Oversee Front Desk, Housekeeping, and Maintenance Operations - Submit multiple Proposals for Capital Expenditures and Emergency Expenditures - Collect, scan and send Invoices for approval to General Manager to process for payment- Payroll Review including reviewing time cards daily for accuracy, editing punches, and adding incentives when commissions check arrive from Universal Studios. - Track Housekeeping Contract labor hours and send timesheets to third party agency.- Contact Vendors directly for repairs needed for the hotel. Field calls from vendors services we might need.- Collect Cash and make daily deposits. Upload cash deposit slips on corporate office intranet. Upload Daily Reports on Corporate office intranet.- Walk the property with the Engineer as part of weekly basis hotel inspection. Purchase supplies at home depot and local hardware stores for Engineering. - Interview and train new hotel employees as well as coach and counsel as needed- Handle guest complainants via social media, email, phone or in person

Los Angeles, Ca

Courtyard by Marriott LAX - Responsible for hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budgeting, forecasting, quality assurance programs, and the development of long-range plans.- Lead hotel in ensuring that hotel processes are effective in delivering guest satisfaction in a manner consistent with both brand quality expectations and profitability goals as well as having strong associate focus - Oversee the Safety committee, hold monthly Safety meetings to discuss various monthly Safety topics, observe safe work practices and document them, discuss what Safety tools different departments would need to have safe work environments, as well as send Safety meeting minutes to our corporate office.- Set and maintain high level of customer service and respond to social media sites. Orally communicating with the public and guests, managers, employees, corporate office, local associations and more.- Actively participate in the budget process and accurately forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts. Make judgments and implement changes to maximize profits while maintaining quality and guest satisfaction. Critically review reports of occupancy and revenue.- Interview, hire, develop, supervise and counsel department managers and other staff in the efficient operation of their respective areas. Meet with, develop and delegate improvement plans for the operation. Ensure that associate engagement is a strategic priority in all areas. Review the performance of the management team. Coaching, counseling, and disciplining all the shift employees along with their respective department/area manager.- Also assisted with the Bistro, Front Desk, Valet and Parking, Human Resources and more

Los Angeles, California

Tilt Hotel Universal/Hollywood - Oversee Front Desk, Housekeeping, and Maintenance Operations - Submit multiple Proposals for Capital Expenditures and Emergency Expenditures - Collect, scan and send Invoices for approval to General Manager to process for payment- Payroll Review including reviewing time cards daily for accuracy, editing punches, and adding incentives when commissions check arrive from Universal Studios. - Track Housekeeping Contract labor hours and send timesheets to third party agency.- Contact Vendors directly for repairs needed for the hotel. Field calls from vendors services we might need.- Roll Daily Report on M3 Hospitality Accounting Analytics for Corporate office and ensure all is balanced- Process Daily Tax Reconciliation and upload spreadsheet in Corporate office intranet- Collect Cash and make daily deposits. Upload cash deposit slips on corporate office intranet. Upload Daily Reports on Corporate office intranet.- Walk the property with the Engineer as part of weekly basis hotel inspection. Purchase supplies at home depot and local hardware stores for Engineering. - Interview and train new hotel employees as well as coach and counsel as needed- Handle guest complainants via social media, email, phone or in person

Long Beach, Ca

Hilton Long Beach Hotel- Manage the housekeeping operation to ensure appropriate cleaning of offices, restrooms, restaurants, guest rooms, and public areas, while effectively managing productivity, labor and other budget expenses - Manage housekeeping administrative duties including review and reconciling of operating and payroll expenses - Interview, select and train new housekeeping associates as well as coach and counsel as needed- Provide ongoing training and development to all positions while evaluating job performance- Inventory control and purchasing of housekeeping operational equipment and supplies- Inspect all guest rooms to provide feedback to room attendants and correct deficiencies in order to make sure product quality standards are met and that optimal service is provided to hotel guests - Administer monthly safety trainings for staff and update safety binders- Create weekly staff schedule according to forecasted occupancy and business needs- Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures

Los Angeles, Ca

Courtyard Marriott LAX- Administrative and Operational management support for General Manager and Assistant General Manager - Schedule staff as to maximize efficiency, meet budget quotas, and maintain high service standards - Responsible for staff schedule, billing, purchase orders, airline account reservations, office supply inventory - Oversee the Safety committee, hold monthly Safety meetings to discuss various monthly Safety topics, observe safe work practices and document them, discuss what Safety tools different departments would need to have safe work environments, as well as send Safety meeting minutes to our corporate office. - Monthly Progress Reporting to the hotel’s General Manager and company’s corporate office - Routinely monitor status of Valet, Bistro, Engineering, and Housekeeping as MOD - Work on complex decision making situations on a regular basis where prompt and effective actions are required - Assist with the Market and Bistro, Valet and other departments and roles when personnel shortages mandate

New York, Ny

Courtyard & Residence Inn by Marriott Manhattan Central Park (Interstate Hotels & Resorts) - Front Desk

Universal City, Ca

Sheraton Universal- Responsible for office coordination, which included: reviewing and processing requests, assigning staff, collaborating with other department management staff, and preparing reports for the Director - Conducted inventory control for housekeeping and directed deliveries accordingly

Los Angeles, Ca

Four Points by Sheraton- Recognized as top enroller for guests in Starwood Preferred Guest Program - Consistently exceeded Starwood standards for check in and out - Started as Guest Service Agent assisting guests with parking, providing general information of the Los Angeles area, and was promoted to the Front Desk after 6 months - Handled large groups including assigning rooms and packet preparation

Indio, Ca

- Spearheaded Marketing and Promotions which greatly increased recognition of the firm - Set up archival system for file retrieval, maintained client relations, processed insurance claims

Anaheim, Ca

- Performed sales transactions in an efficient timely manner in a large, high-volume operation - Selected for supervision of Store Closing - Provided optimal guest service and maintained a welcoming environment to promote and generate repeat sales - Recognized for excellent work by Management

Denver, Co

- Responsible for event set up/take down and service of all food for campus events and meetings- Quick and timely set up, food service, and take-down duties independently or with a team, meeting customer satisfaction- At 100+ guest dinner events initiated preparation of staged serving areas and eliminated backlog- Efficiently bussed tables at major events, ensured carafes of beverages were full and hot foods were safely transferred from kitchen to dining halls

Bachelor Of Science, Business Administration, Management

Denver, Colorado H.S. Scholarship Award Recipient

Spanish

Buenos Aires, Argentina

Education record

La Cañada Flintridge, CA