Francisco "Cisco" Hernandez Email & Phone Number

Abilene

Cloud Solution Architect (CSA) at Microsoft FederalAs a Cloud Solution Architect at Microsoft Federal, I am dedicated to driving business growth and success by helping my customers get the most out of their Microsoft 365 (M365) investments. My role is pivotal in aligning modern experiences with customer demands, ensuring technical viability, and successful deployments of new projects.- Led with Cloud and AI, assisted Department of Defense customers explore cutting-edge AI capabilities, such as generative AI, and helped to accelerate responsible adoption within the trusted Microsoft cloud environment.- Collaborated with customers to identify industry trends and develop a joint technical enablement plan in support of national defense initiatives. - Provided valuable insights from customer interactions back to Microsoft Product Groups for continuous improvement.- Created a modernization roadmap and architected solutions that met both business and IT needs.- Participated in technical communities to share expertise, contribute to intellectual property, and accelerate customer transformation.- Organized and orchestrated multiple live demos and technical presentations that drove M365 product and service adoption

San Antonio, Texas Area

Human Resource Manager, USAF, Lackland AFB, TX Feb 2017 – Mar 2019 • Managed ~330 authorized military and civilian positions comprising of 23 diverse skill communities.• Designed master training manual, reduced new employee training time by 50% from 14 days to 7.• Awarded by manager for decisive actions, prevented troubled employee’s potential suicide attempt.• Directed staffing for 8 divisions, ensured 24-7 coverage and support for national-level operations.• Oversaw 60+ personnel as training branch office lead, organized professional development curriculum.• Authored over 1.5K+ joint force manpower records, managed coverage for 40+ national-level projects.

Bangkok Metropolitan Area, Thailand

IT Branch Manager, USAF, U.S. Embassy, Thailand Feb 2015 – Feb 2017 • Oversaw $200K+ annual operational budget, 640+ customers across 7 operating locations.• Utilized Symantec Exec enterprise backup suite performed system-wide backups and data recovery.• Attained 100% inventory accountability for agency’s $420M+ network assets, zero security incidents.• Expedited 800+ customer service requests while implementing and enforcing agency policies.• Forged strong cross-functional agency partnerships, collaborated with senior department leads.• Controlled, managed and monitored project milestones and funding from inception to completion.

Albuquerque, New Mexico Area

Data Center Specialist, USAF, Kirtland AFB, NM Feb 11 – Feb 15• Led 10-member team of system admins and help desk staff, 500+ customers across 15 locations.• Guided team through Air Force Inspection Agency inspection, unit received highest rating given to any Air Force organization during that time with a “Highly Effective.”• Migrated 60+ physical servers from on premise datacenter to cloud environment, used MAP toolkit.• Maintained SQL databases along with other enterprise classified and unclassified computer systems.• Responded to network incidents, conducted rapid triage, reduced costs and saved $70K over 5 years.• Utilized SolarWinds network performance-monitoring software to detect, diagnose and resolve errors.• Verified electronic records were stored and secured properly across the organization’s file shares.• Oversaw key programs/processes including promotions, awards, military decorations and retirements

Abilene, Texas Area

System Administrator, USAF, Dyess AFB TX Jun 2002 – Feb 2011• Led 3 member mission-planning system team, managed $1.8M inventory, supported 250+ customers.• Awarded Dyess AFB Outstanding Intelligence Support Airman of the Year, 4-time Team Leader of the Quarter, 2-time Superior Performer, and 9-time Team Leader of the Month.• Developed, reviewed, and implemented strategies, plans, and priorities for cyber missions.• Assisted implementation of counter-measures and mitigating controls to defend the AF network.• Provided daily recommendations to key leaders on tomorrow’s plan and today’s mission executions.• Synchronized 4 agencies to ensure network policy and guidance were implemented and followed.• Navigated classified mission planning domain environment through rigorous Risk Management Framework certification and accreditation process, environment received Authority to Operate

Little Rock, Arkansas Area

Computer Help Desk Technician, USAF, LittleRock AFB TX Mar 99 – Jun 02• Utilized Remedy trouble ticket system categorized and resolved system problems for 4.2K+ users.• Designed and taught first-ever innovative training program to train base-wide IT professionals.• Expertly managed high-volume workload within deadline driven customer service environment.• Processed and scheduled authorized outages, submitted reports in response to unscheduled outages.• Attended specialized leadership and management course, received “Distinguished Graduate” award.• Provided core network services by designing, configuring, installing, and managing data services at the network hardware and software operating system and server application level.