Francisco "Cisco" Hernandez Email & Phone Number

Abilene

Cloud Solution Architect (CSA) at Microsoft FederalAs a Cloud Solution Architect at Microsoft Federal, I am dedicated to driving business growth and success by helping my customers get the most out of their Microsoft 365 (M365) investments. My role is pivotal in aligning modern experiences with customer demands, ensuring technical viability, and successful.

San Antonio, Texas Area

• Human Resource Manager, USAF, Lackland AFB, TX Feb 2017 – Mar 2019
• Managed ~330 authorized military and civilian positions comprising of 23 diverse skill communities.
• Designed master training manual, reduced new employee training time by 50% from 14 days to 7.
• Awarded by manager for decisive actions, prevented troubled employee’s potential suicide attempt.
• Directed staffing for 8 divisions, ensured 24-7 coverage and support for national-level operations.
• Oversaw 60+ personnel as training branch office lead, organized professional development curriculum.

Bangkok Metropolitan Area, Thailand

• IT Branch Manager, USAF, U.S. Embassy, Thailand Feb 2015 – Feb 2017
• Oversaw $200K+ annual operational budget, 640+ customers across 7 operating locations.
• Utilized Symantec Exec enterprise backup suite performed system-wide backups and data recovery.
• Attained 100% inventory accountability for agency’s $420M+ network assets, zero security incidents.
• Expedited 800+ customer service requests while implementing and enforcing agency policies.
• Forged strong cross-functional agency partnerships, collaborated with senior department leads.

Albuquerque, New Mexico Area

• Data Center Specialist, USAF, Kirtland AFB, NM Feb 11 – Feb 15
• Led 10-member team of system admins and help desk staff, 500+ customers across 15 locations.
• Guided team through Air Force Inspection Agency inspection, unit received highest rating given to any Air Force organization during that time with a “Highly Effective.”
• Migrated 60+ physical servers from on premise datacenter to cloud environment, used MAP toolkit.
• Maintained SQL databases along with other enterprise classified and unclassified computer systems.
• Responded to network incidents, conducted rapid triage, reduced costs and saved $70K over 5 years.

Abilene, Texas Area

• System Administrator, USAF, Dyess AFB TX Jun 2002 – Feb 2011
• Led 3 member mission-planning system team, managed $1.8M inventory, supported 250+ customers.
• Awarded Dyess AFB Outstanding Intelligence Support Airman of the Year, 4-time Team Leader of the Quarter, 2-time Superior Performer, and 9-time Team Leader of the Month.
• Developed, reviewed, and implemented strategies, plans, and priorities for cyber missions.
• Assisted implementation of counter-measures and mitigating controls to defend the AF network.
• Provided daily recommendations to key leaders on tomorrow’s plan and today’s mission executions.

Little Rock, Arkansas Area

• Computer Help Desk Technician, USAF, LittleRock AFB TX Mar 99 – Jun 02
• Utilized Remedy trouble ticket system categorized and resolved system problems for 4.2K+ users.
• Designed and taught first-ever innovative training program to train base-wide IT professionals.
• Expertly managed high-volume workload within deadline driven customer service environment.
• Processed and scheduled authorized outages, submitted reports in response to unscheduled outages.
• Attended specialized leadership and management course, received “Distinguished Graduate” award.