Victoria Hale Email & Phone Number

Royse City, TX, US

Royse City, TX, US

Royse City, TX, US

Carrollton, Texas, United States

Carrollton, Texas

Managing talented infrastructure team across technologies, Linux, windows, VMware, storage, vblock, backup, network, firewall and storage

Frisco, TX

Networking Engineering III (Network Architecture Design & Implementation)

Plano, Texas

Daily project, asset management, troubleshooting External DNS GTM, F5Ltm, checkpoint, Juniper, Cisco, SonicWall, ASA Wireless Controllers and APs, working directly with customer and across teams for full resolution of a very complex environment

Dallas

Checkpoint-ASA-Netscreen-Switches-Juniper/Junos-F5/GTM/LTM-Cyclades-ACS-Remedy-Skybox Work changes for all devices across multiple locations- troubleshooting -projects input and directly with customer.

Escalation point for any NOC related issues and chronic issuesProvide engineering support to corporate office including but limited to traffic to and from devices globally within our company (Internal - DMZ - and redundant locations)Configurations on ASA (ASDM), CSS, Cisco PIX, Linksys, Cisco Routers - Switches -MSFCsMaintaining and utilizing tools systems.

• Network Services Field - LAN\WAN outages, upgrade and configure new Corporate Office Network Engineering Team
• Troubleshoot and resolve customer reported LAN\WAN connectivity issues for multiple divisions.
• Take any WAN outage, latency or device down alerts from Solar Winds
• Work directly with Cisco TAC as hardware is identified as a possible issue.
• Clean up existing network of multiple data link layer issues
• Work with provider and local lec to isolate chronic issues. Technical knowledge also added to guide all groups including the Account rep on technical call on what next steps should be taken to ensure troubleshooting.

Data, VOIP and Traditional Voice Lead of Accenture multi-client GNOC

Troubleshoot multi-client WAN\LAN outages. Assist Regional Network Engineers bringing on new companies to the DMZ or IGA. Real time break fix resolutions of all DNS, Routing, ISP and Cisco TAC issues. Worked directly with high level clients of the IT Industry and non IT on any issues that were revenue generating and business impacting until a complete.

Started as just registering internal customers for training classes. I always pushed myself on learning more and my supervisor moved me over to the Helpdesk side to take calls from the Accenture company worldwide. I maintained the highest call volume while maintaining high customer service and several Kudos for resolving their issue correctly.