Cisco Rivera Email & Phone Number

Raleigh, NC, US

Morrisville, NC

Somerset, NJ, US

-Work closely with the Operations, Quality and R&D organizations to develop and deploy standardized global business processes that support laboratory operations. - Provide expertise in the configuration, testing, validation, and training of various laboratory & analytical systems along with system deployment activities across 30+ worldwide sites..

Somerset, NJ, US

-Work closely with the Operations, Quality and R&D organizations to develop and deploy standardized global business processes that support laboratory operations. - Provide expertise in the configuration, testing, validation, and training of various laboratory & analytical systems along with system deployment activities across 30+ worldwide sites..

Somerset, NJ, US

• Direct hire from contractor position with Atos. Provide Tier III desktop support and Tier II infrastructure support for customer site end-users, vendors, and global IT staff in 14 countries.
• Responsible for all aspects of workstation troubleshooting, configuration, and management of over 600 systems at an FDA-regulated site.
• Architected and maintain the corporate system image build for multi-lingual and multi-platform global computer systems; authored associated technical documentation.
• Managed, implemented, and supported the customer’s corporate Windows 7 image transition to 28 sites worldwide; included the virtualization of the customer’s Windows XP image for XP Mode apps, developing procedures on.
• Oversee new-generation desktop platform testing to evaluate and provide recommendations to Procurement department for global purchase selection.
• Track and budget the site’s technology inventory and purchasing.

95877 Bezons, FR

• Provide Tier III desktop support and Tier II infrastructure support for customer site end-users, vendors, and global IT staff in 14 countries.
• Responsible for all aspects of workstation troubleshooting, configuration, and management of over 600 systems at an FDA-regulated site.
• Architected and maintain the corporate system image build for multi-lingual and multi-platform global computer systems; authored associated technical documentation.
• Managed, implemented, and supported the customer’s corporate Windows 7 image transition to 28 sites worldwide; included the virtualization of the customer’s Windows XP image for XP Mode apps, developing procedures on.
• Oversee new-generation desktop platform testing to evaluate and provide recommendations to Procurement department for global purchase selection.
• Track and budget the site’s technology inventory and purchasing.

Mclean, VA, US

• The Washington, DC area's largest local bank and a top 10 bank nationally with over 1,000 branches and 2,000 ATMs.Provided 1st level network troubleshooting and monitoring for over 1,000 ATMs around the DC metro area.
• Generated trouble tickets to document problem records and follow-up.
• Diagnosed ATM physical layer issues (NICs, cables, and connectors).
• Executed handshake protocols to securely reacquire ATM communication.
• Escalated issues to continuously improve response time, procedure checklists, and efficiency.
• Handled ATM software updates and patching.

• Provided bilingual phone support for Spanish-speaking customers.
• Handled over 100 inbound and outbound calls daily.
• Translated call scripts for clients.
• Worked in various contract types including clinical trials, product information lines, pharmaceutical recalls, and frame relay/fast packet help desks.

• The biotechnology company responsible for the development of Naturlose (Tagatose), a functional sweetener.Acted as bridge support between IT and Project Management. Responsible for clarifying IT jargon to project.
• Performed client application testing and training.
• Provided 1st level desktop support.
• Responsible for printer installations and setting up computers for project areas.
• Supervised crisis management projects