Cisco Rivera Email & Phone Number

Raleigh, Nc, Us

Morrisville, Nc

Somerset, Nj, Us

-Work closely with the Operations, Quality and R&D organizations to develop and deploy standardized global business processes that support laboratory operations. - Provide expertise in the configuration, testing, validation, and training of various laboratory & analytical systems along with system deployment activities across 30+ worldwide sites. - Develop, test & implement methods to connect laboratory instruments to systems to help improve efficiency & productivity of lab personnel. - Develop required project deliverables including, but not limited to, business process flow charts, configuration documentation, test scripts, and training materials. - Contribute to the documentation, design and testing of data conversions and master data management. - Execute plans to educate and train the user community on related topics and applications. - Develop and implement processes to effectively transition post-implementation support activities to the QAS operational team. - Liaise with the user community and Operational systems support teams to understand the nature and trending of issues encountered by end users and new project requests. - Ensure that deployed systems comply with all applicable GxP, legal, and fiduciary policies, practices and requirements. - Advise the organization on laboratory & analytical systems related topics as required.

Somerset, Nj, Us

-Work closely with the Operations, Quality and R&D organizations to develop and deploy standardized global business processes that support laboratory operations. - Provide expertise in the configuration, testing, validation, and training of various laboratory & analytical systems along with system deployment activities across 30+ worldwide sites. - Develop, test & implement methods to connect laboratory instruments to systems to help improve efficiency & productivity of lab personnel. - Develop required project deliverables including, but not limited to, business process flow charts, configuration documentation, test scripts, and training materials. - Contribute to the documentation, design and testing of data conversions and master data management. - Execute plans to educate and train the user community on related topics and applications. - Develop and implement processes to effectively transition post-implementation support activities to the QAS operational team. - Liaise with the user community and Operational systems support teams to understand the nature and trending of issues encountered by end users and new project requests. - Ensure that deployed systems comply with all applicable GxP, legal, and fiduciary policies, practices and requirements. - Advise the organization on laboratory & analytical systems related topics as required.

Somerset, Nj, Us

Direct hire from contractor position with Atos. Provide Tier III desktop support and Tier II infrastructure support for customer site end-users, vendors, and global IT staff in 14 countries. • Responsible for all aspects of workstation troubleshooting, configuration, and management of over 600 systems at an FDA-regulated site.• Architected and maintain the corporate system image build for multi-lingual and multi-platform global computer systems; authored associated technical documentation.• Managed, implemented, and supported the customer’s corporate Windows 7 image transition to 28 sites worldwide; included the virtualization of the customer’s Windows XP image for XP Mode apps, developing procedures on usage and deployment. • Oversee new-generation desktop platform testing to evaluate and provide recommendations to Procurement department for global purchase selection.• Track and budget the site’s technology inventory and purchasing.• Collaborate with scientific instrument vendors such as Agilent, Empower, and Malvern to bring their computer systems and applications into compliance with customer policy standards.• Execute installation and operational qualifications for computer system validations of scientific instrument on-boarding in accordance with Title 21 CFR Part 11 regulations. • Troubleshoot Citrix server issues for lab systems applications.• Standardize lab vendor provided systems to bring into compliance with Catalent system image policy.• Support validation process of creating and configuring control access groups for GMP systems.• Active Directory and Symantec Endpoint Protection Manager System administration.• Perform backup tape changes, process them for offsite storage, and managed tape restores.• Installed backup server hardware and software upgrades..

95877 Bezons, Fr

Provide Tier III desktop support and Tier II infrastructure support for customer site end-users, vendors, and global IT staff in 14 countries. • Responsible for all aspects of workstation troubleshooting, configuration, and management of over 600 systems at an FDA-regulated site.• Architected and maintain the corporate system image build for multi-lingual and multi-platform global computer systems; authored associated technical documentation.• Managed, implemented, and supported the customer’s corporate Windows 7 image transition to 28 sites worldwide; included the virtualization of the customer’s Windows XP image for XP Mode apps, developing procedures on usage and deployment. Worked with IT staff at various sites to support all phases of beta testing and applying appropriate modifications based on feedback prior to the rollout of the final image deployment to best-meet customer needs. Remained point of contact for post-deployment troubleshooting and support to global Field Services staff.• Oversee new-generation desktop platform testing to evaluate and provide recommendations to Procurement department for global purchase selection.• Track and budget the site’s technology inventory and purchasing.• Collaborate with scientific instrument vendors such as Agilent, Empower, and Malvern to bring their computer systems and applications into compliance with customer policy standards.• Execute installation and operational qualifications for computer system validations of scientific instrument on-boarding in accordance with Title 21 CFR Part 11 regulations. • Active Directory and Symantec Endpoint Protection Manager System administration.• Perform backup tape changes, process them for offsite storage, and managed tape restores.• Installed backup server hardware and software upgrades.• Consistently meet and surpass a 98% target SLA rate for managing and resolving tickets.

Mclean, Va, Us

The Washington, DC area's largest local bank and a top 10 bank nationally with over 1,000 branches and 2,000 ATMs.Provided 1st level network troubleshooting and monitoring for over 1,000 ATMs around the DC metro area.• Generated trouble tickets to document problem records and follow-up.• Diagnosed ATM physical layer issues (NICs, cables, and connectors).• Executed handshake protocols to securely reacquire ATM communication.• Escalated issues to continuously improve response time, procedure checklists, and efficiency.• Handled ATM software updates and patching.

Provided bilingual phone support for Spanish-speaking customers.• Handled over 100 inbound and outbound calls daily.• Translated call scripts for clients.• Worked in various contract types including clinical trials, product information lines, pharmaceutical recalls, and frame relay/fast packet help desks.

The biotechnology company responsible for the development of Naturlose (Tagatose), a functional sweetener.Acted as bridge support between IT and Project Management. Responsible for clarifying IT jargon to project managers during the stages of application development and data collection.• Performed client application testing and training.• Provided 1st level desktop support.• Responsible for printer installations and setting up computers for project areas.• Supervised crisis management projects