As an EAS DCX Developer at Cognizant, I lead quality assurance tests for cloud-based non-IVR and IVR systems that enhance customer experience and satisfaction. I have over two years of experience in this role, where I have developed and demoed functional and reliable systems to internal and external stakeholders, using my skills in knowledge acquisition, defining requirements, and customer relationship management (CRM). I am also a proud member of the US Air Force Reserve, where I have served as an Aircraft Maintenance Technician for over 12 years. I have attained a Craftsmen level certification in Aircraft Armament Systems, and I perform duties as a Weapons Load Crew Team Chief. I have received leadership training from the Airman Leadership School, and I have participated in multiple exercises and deployments, where I have been recognized for my superior performance and dedication. I am passionate about applying my technical and interpersonal skills to deliver high-quality solutions and services that meet the needs and expectations of my clients and colleagues.