Chris Edwards, Cissp Email & Phone Number

Carrollton, TX, US

Carrollton, Texas, United States

Dallas-Fort Worth Metroplex

Cloud, Network, and Systems Infrastructure/Architecture design and consulting as well as general IT solutions.

Plano, Texas

In this position I work with a developing team of technology managers, engineers, and support staff which collectively strive to produce the highest level of technical direction, guidance, vision, and support for the City, business partners, and its constituents.In this position, I evaluate both existing and acquired products, services, maintenance.

Mckinney, Texas

• Played a pivotal role in the IT department across all sections in the design, configuration and management of a highly available network and systems architecture to support the City’s IT goals and organization’s vision.
• Reduced IT operational cost through reduction of professional services needed, reduction of redundant network monitoring tools and configuration and replacement of all City routers and switches followed by complete.
• Quickly branched out to other sections to assist in the design and implementation of System Center environment based of previous employment experience to include creating the City’s first standardized enterprise system.
• Transitioned the City to new ISP while simultaneously converting from Cisco ASA firewalls to Palo Alto and migrating public address space by working with vendors and application owners to migrate their services.
• Migrated City from Cisco AnyConnect VPN solution to more cost-effective redundant and scalable Microsoft VPN for general employees and NetMotion Mobility upgrade for Fire and Police.
• Primary designer and maintainer of City’s Virtual Private Cloud in Amazon Web Services to include training and supporting others within the department in cloud design methodology and use of wide array of automation and.

Kuwait

• Quickly promoted from previous Network Admin position to Network Analyst for the Regional Network Operations & Security Center (RNOSC) for the United States Army 54th Signal Battalion.
• RNOSC oversees all systems and network operations throughout Kuwait, Qatar, Bahrain, Iraq, and Saudi Arabia.
• Also provide Tier II support to all subordinate units throughout the area of responsibility (AOR) on NIPR, SIPR, and CENTRIX supporting over 13,000 users.
• Provide technical and operational requirements to improve performance and quality of service for all networks and systems under the responsibility of the RNOSC.
• Analyze and perform troubleshooting of networks, to include router and switch management and configuration.
• Exercise network security policies and procedures, and identify possible faults. Use network analysis tools and observation techniques to recommend changes based on trends.

• Provided network operation and support services of site’s Tier 2 LAN. Skills used include but not limited to - Network Performance Tuning, LAN Knowledge, Network Design and Implementation, Problem Solving, Strategic.
• Configure network according to DISA security standards.
• Established network specifications by conferring with users; analyzing workflow, access, information, and security requirements.
• Maintain network performance by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of.
• Secure network by developing network access, monitoring, control, and evaluation while maintaining documentation for all changes and designs.
• Prepare users by designing and conducting training programs; providing references and support.

Kuwait

• Lead and managed a staff of eight service desk analysts. Played a pivotal role as one of the three service desks of the United States Army 54th Signal Battalion providing onsite and offsite user support via ITIL.
• Developed and adhered to all service desk standard operating procedures (SOPs) and other standards to be used across the battalion for customer service.
• Functioned as key member of the Consolidation Team that combined service desks to provide support to multiple sites efficiently from centralized locations.
• Supervised and trained personnel on new technologies as they arise and establish procedures for support.
• Automated various tasks that are completed by the service desk through use of scripting.
• Built and maintained servers utilized for Service Desk operations including remote patch management and web server.

Grapevine - Corporate

Spearheaded hardware refurbishment and supervised 20 to 30 technicians to generate higher shift output of daily completed systems while maintaining high QA/QC results.- Managed the repair, replacement, and maintenance of electronics on several platforms of systems.- Established goals and standards to enhance productivity.- Effectively cross-trained.

Commerce, Texas

- Wireless High Speed Internet Service Provider.- Duties included customer service, walk-through support over the phone, software and hardware repair and upgrades, and setup/provisioning of Internet services.- Trusted with keys to business and worked alone and efficiently in the evenings generating high revenues for company through customer service..