Francis Torres Email & Phone Number

Düsseldorf, Nrw, De

Mülheim An Der Ruhr, North Rhine-Westphalia, Germany

Philippines

-- Handled SAP legacy systems (non-S4 systems) tickets/concerns via ServiceNow (incidents, change and service requests.-- Acted as single point-of-contact for SAP security user administration activities and creation of new set of authorisation roles for end users.-- Led and managed cutover activities for SAP Security project implementations including reviews of newly migrated business and technical roles from SAP ABAP systems to SAP front-end applications-- Led and worked on projects for end-to-end role implementation and user authorisation for multiple system landscapes.-- Created and reviewed overall cutover plan/activities for SAP Security/Authorisation Team which also includes organisation and proper assignment of test users for different testing phases.-- Performed review of roles per functional area for Segregation of Duties (SOD).-- Worked with S/4 HANA release implementation for specific releases.a) HANA DB pre and post refresh activitiesb) Monthly audit activity for HANA DB systemsc) User and role administrationd) SAP S/4 upgrade activities (migration of roles)-- Performed SAP FIORI authorisation and role administration (designed and built for FIORI tile applications) and other SaaS applications (Ariba, Integrated Business Planning, PIPO, Blackline and SAP Concur).-- Performed/handled several SAP GRC application activities:a) Role owner and controller updatesb) Business role to technical role mapping

Philippines

- Performing Initiatives activities handled Mock and Cutover activities as per part of the minor and major release for Identity Management.- Been part of the Identity Management 8.0 Upgrade team, performed configurations, Repository connections and troubleshooting of Identity Management 8.0 issues.- Cutover lead for March and September (Major) release for Identity Management, in which we should provide details for activities and checkouts that is needed for Identity Management team to support the release.- Handling Identity Management Manila Team resource; being the point of contact for Identity Management Manila I can provide, perform and handle the team efficiently without escalations.- Updated the User Access Review tool which is being used for the activity. The said tool is for User Access Review in which we generate approver files for them to review all requested roles are access. The tool is using excel VB, i have updated the tool’s code to deliver client’s requirements.

Philippines

Responsibilities for being the R&AM (Role and Authorizations Management) 2012 – Mid-2014- Supervision and maintenance of users, as well as security roles on all SAP systems (development-production) The access provisioning is focused in ensuring that users are in adherence to the system security design. - Processing of SAP Security System Investigation Requests (SIR) that embraces the development and or modification of roles, Authorization Analysis for BW and all security related system enhancements. - Performing environment preparations for system development (build phase) - Performing Security Checkouts, manual actions and Data reconciliation during SAP Program Releases (Mock and Cutover) - Liaise with Accenture Support Groups, APM, or other team’s stakeholders for normal to critical production issues. - Enhancement of processes, tools and documents that would increase team's productivity- Responsible for managing security in non-production SAP environments for both Operations and Initiatives areas. Our tasks include maintenance of security roles, users, roles assignment, data compliance and Solution Manager target clients / approvers. We also perform user master export / import, issue resolution, and annual non-prod systems audit.- User Administrationo User Creation o Assigning of roles/password and profile- Creation of Roles for users- New company code creation- New SAP role creation- Transporting of roles from development to non-production environment.- User access issue investigation from Issue to resolution

Responsibilities for being the Identity Management (Identity Management) Operations Manila. From 2012 to mid-2014- The SAP Identity Management Team has the mission to provide support to User Data security (UDS) site. This is our central identity management system which consists of the SAP Identity Management and a custom Front-End UI that is mainly used to generate/create users request access. Based on their selection the request gets routed to an approver after completing several validations based on user’s current access and user’s access request. Once the request is approved the request is automatically provisioned into SAP system so the user can obtain access.- Has been leading the Identity Management Manila team since it was deployed in Manila.- Working with SQL queries to provide fix via backend SAP Production access for users- Backend provisioning using SAP Identity Management for large number of users either for Non-Production or Production.- Creation of Repositories for SAP Connection from Identity Management to SAP systems.- Installation of the Identity Forge for SAP Identity Management during Java Version Upgrade.- Providing extended support during weekends for Production Maintenance activities such as completing the all the system checkouts before end-users access all the SAP applications.- Monitoring our servers and system’s health (Backlog, Provisioning status, dispatcher status and everything else related to Identity Management which needs to be monitored closely to able to avoid production systems downtime)- Has been the main resource to provide MMS (Manage My Sales) issues related to Salesforce site. User access issues and failing privileges and roles for Salesforce users.- Monitoring of SQL Jobs for Identity Management since SQL was upgraded to SQL 2014 because of the long running issue we are facing after the upgrade. - Exporting and importing of data from table to table.