Claudia Suarez, Ma Email & Phone Number

Burlington, Ontario, Canada

Office of the Hon. Karina Gould, MPBurlington

Burlington, Ontario, Canada

Office of the Hon. Karina Gould, MPBurlington

Hamilton, Ontario, Canada

Oakville

• Serviced youth and community settlement programs, providing information and referralto community services to clients at HMC’s main office in Oakville, as well as throughitinerant locations in Burlington• Provided interpretation and translation services in Spanish for newcomer clients• Supported HMC programs through projects including developing presentations andattending outreach activities

Mississauga

• Provided front-line customer service to new and returning clients• Conducted in-depth intake interviews and comprehensive needs assessments to identifyclients’ needs and issues related to their settlement and adaptation process• Worked closely with newcomers to prepare an action plan appropriate to their settlementneeds outlining client goals and documenting outcomes• Provided information, orientation, referral (internally and to appropriateprograms/services within the community) and non-therapeutic counselling regardingservices such as health care, housing, employment, training and education, legal aid,finance, and social services• Acted as a liaison between clients, government departments, and cultural and communitygroups• Assisted clients in understanding and integrating into Canadian society, practices andprocedures, advised on way of life, institutions, laws, rights, responsibilities, and civicparticipation individually and through group presentations• Translated client documents and interpreted for clients accessing services where languagewas a barrier• Assisted clients in reviewing application forms for immigration, as well as provincial andfederal services.• Organized and assisted with special events and outreach activities to recruit newcomerclients• Collected statistics, submitted monthly narrative reports, and input client data into OCASIClient Management System (OCMS) and other internal databases

Toronto, Canada Area

•Developed highly empathetic client relationships with stakeholders, including seasonal agricultural workers, employers, government and other institutions related to the program and earned a reputation for exceeding service standard goals•Performed a labour relations and conflict mediation role between seasonal agricultural workers and Canadian employers as well as Mexican and Canadian government organizations•Effectively liaised and provided Seasonal Agricultural Workers with information and assistance about SIN, WSIB, CPP, OHIP, Employment Insurance, Income Tax and important aspects of their employment contract•Gave presentations about the program to student volunteers at Frontier College•Organized emergency travel and related services for Mexican workers in times of need

Mexico City Area, Mexico

•Development and implementation of communications and public relations strategies for Nickelodeon Latin America (Mexico).•Co-ordination of media logistics at special events, screenings of new programs, and press conferences for MTV, Vh1, and Nickelodeon.•Organization of logistics for press at the MTV Awards Latin America 2007, 2008, and 2009 (Los Premios MTV Latinoamerica). •Production of internal and external communication materials such as press releases, media alerts, and fact sheets.•Responsible for preparing communication materials for executives for conducting media interviews•Provide onsite event support like tradeshows and executive interviews.•Work with local and regional media partners and agencies to improve and increase media coverage•Translation of communication materials for MTV, Vh1, and Nickelodeon.

Mexico City Area, Mexico

•Assisted with the organization of media and public relations for special events•Created data bases•Monitored daily press related to MTV, Vh1, and Nickelodeon•Answered, screened and managed incoming phone calls•General clerical duties including photocopying, faxing and mailing•Organized meeting logistics including scheduling, material preparation and distribution, catering and minute taking

Master Of Arts - Ma, Immigration And Settlement Studies

Certificate, Human Resources Management

Undergraduate Degree In Communications, Communication And Media Studies

Diploma In Art History