Citra Permata
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Citra Permata Email & Phone Number

Quality Assurance Operations | CS Quality Assurance Analyst | Customer Service Specialist | Customer Experience at Indodana
Location: Jakarta Metropolitan Area, Indonesia 4 work roles 1 school
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
Indodana
Role
Quality Assurance Operations | CS Quality Assurance Analyst | Customer Service Specialist | Customer Experience
Location
Jakarta Metropolitan Area, Indonesia
Company size
130 employees

Who is Citra Permata? Overview

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Quick answer

Citra Permata is listed as Quality Assurance Operations | CS Quality Assurance Analyst | Customer Service Specialist | Customer Experience at Indodana, a with 130 employees, based in Jakarta Metropolitan Area, Indonesia. AeroLeads shows a matched LinkedIn profile for Citra Permata.

Citra Permata previously worked as Quality Assurance Operations at Indodana and Quality Assurance Analyst at Sayurbox. Citra Permata holds Ilmu Agama Islam, Komunikasi Penyiaran Islam from State University Of Jakarta (Universitas Negeri Jakarta).

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Indodana

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Profile bio

About Citra Permata

I have been a customer service agent from 2016 to 2019, so that makes me have the ability to solve problems faced by customers because I often get awards in the form of Best Agent. This made me get a new job as Quality Assurance for Customer Service since 2020 until July 2023 at Sayurbox.I can provide input to customer service agents to provide good solutions to customer problems. I also do refreshment/training and coaching to customer service agents, so they can better serve customers related to the company's products. I can work with a team, handle customer problems very well, have good communication skills and be able to handle various responsibilities while maintaining a positive attitude.

Current workplace

Citra Permata's current company

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Indodana
Indodana
Quality Assurance Operations | CS Quality Assurance Analyst | Customer Service Specialist | Customer Experience
jakarta pusat, jakarta raya, indonesia
Website
indodana.com
Employees
130
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4 roles

Citra Permata work experience

A career timeline built from the work history available for this profile.

Quality Assurance Operations

Current
Indodana

Jakarta, Indonesia

- Conducting process of monitoring the quality ofbilling services (DeskCollection) via telephoneconversations and WhatsApp- Ensure billing method is carried out in accordancewith the applicable SOPs in the company- Make a Daily Report, which will beinformed to Operations to find out the development of service quality of each DeskCollection- Conduct calibration meetings with collections inorder to avoid deviations in the applicable operational system

Oct 2023 - Present

Quality Assurance Analyst

Sayurbox

Jakarta, Indonesia

- Conduct Bad Rating analysis- Provide weekly Quality Monitoring assessment of Agent's work- Make quizzes every month to find out product knowledge from Agents- Provide coaching to Agents who score less thanthe expected target- Provide training every week to Agents if there isthe latest information regarding company policies

Sep 2019 - Jul 2023

Customer Service Specialist

Transcosmos Indonesia (Official)

Jakarta Selatan, Jakarta, Indonesia

- Resolve customer complaints via Phone, Email and Live Chat- Recommend potential products or service to management by collecting customer information and analyzing customer needs- Resolve products or service problems by clarifying the costomers complaint

Sep 2017 - Sep 2019

Inbound Call Center Officer

Teleperformance

Jakarta Selatan, Jakarta, Indonesia

- Resolve customer complaints via Phone and Email - Recommend potential products or service to management by collecting customer information and analyzing customer needs- Resolve products or service problems by clarifying the costomers complaint

Jan 2017 - Aug 2017
Team & coworkers

Colleagues at Indodana

Other employees you can reach at indodana.com. View company contacts for 130 employees →

RA Ryan Aribowo Ryan Aribowo Colleague at IndodanaSouth Jakarta, Jakarta, Indonesia View → NP Nabila Putri Viadin Nabila Putri Viadin Colleague at IndodanaSouth Jakarta, Jakarta, Indonesia View → AI Ahmad Idrus Ahmad Idrus Colleague at IndodanaJakarta Metropolitan Area, Indonesia View → RA Radityo Adhipratama Radityo Adhipratama Colleague at IndodanaKota Tangerang, Banten, Indonesia View → AR Achmad Rahmadani Achmad Rahmadani Colleague at IndodanaBogor Regency, West Java, Indonesia View → NF Noorman Fadli Alghani Noorman Fadli Alghani Colleague at IndodanaWest Java, Indonesia View → HS Harist Sandy Harist Sandy Colleague at IndodanaBekasi, West Java, Indonesia View → AR Achmad Riyatman Achmad Riyatman Colleague at IndodanaGambir, Jakarta, Indonesia View → TM Tifani Meyliana Tifani Meyliana Colleague at IndodanaJakarta Metropolitan Area, Indonesia View → SD Siska D. Siska D. Colleague at IndodanaIndonesia View →
1 education record

Citra Permata education

FAQ

Frequently asked questions about Citra Permata

Quick answers generated from the profile data available on this page.

What company does Citra Permata work for?

Citra Permata works for Indodana.

What is Citra Permata's role at Indodana?

Citra Permata is listed as Quality Assurance Operations | CS Quality Assurance Analyst | Customer Service Specialist | Customer Experience at Indodana.

Where is Citra Permata based?

Citra Permata is based in Jakarta Metropolitan Area, Indonesia while working with Indodana.

What companies has Citra Permata worked for?

Citra Permata has worked for Indodana, Sayurbox, Transcosmos Indonesia (Official), and Teleperformance.

Who are Citra Permata's colleagues at Indodana?

Citra Permata's colleagues at Indodana include Ryan Aribowo, Nabila Putri Viadin, Ahmad Idrus, Radityo Adhipratama, and Achmad Rahmadani.

How can I contact Citra Permata?

You can use AeroLeads to view verified contact signals for Citra Permata at Indodana, including work email, phone, and LinkedIn data when available.

What schools did Citra Permata attend?

Citra Permata holds Ilmu Agama Islam, Komunikasi Penyiaran Islam from State University Of Jakarta (Universitas Negeri Jakarta).

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