Cindy Vasquez

Cindy Vasquez Email and Phone Number

Principal Service Engineering Manager, Certificate Services at Microsoft @ Microsoft
redmond, washington, united states
Cindy Vasquez's Location
Houston, Texas, United States, United States
Cindy Vasquez's Contact Details

Cindy Vasquez personal email

Cindy Vasquez phone numbers

About Cindy Vasquez

I am an IT leader with over 15 years of experience spanning multiple IT disciplines. I’ve developed a deep knowledge in the infrastructure space and broad exposure across all IT functional areas by staying curious about improving how people engage with technology everyday.Over the years my roles have expanded in scope and impact from hands-on technical roles, influential leadership roles, people leader, and managing supervisors. I have had the opportunity to lead diverse groups of IT professionals around the world in driving change, growing their capabilities, and ensuring IT strategies are aligned with business needs. I’m passionate about developing people through mentoring and practical experience as critical components of career development. I also enjoy participating in industry conferences and events, meeting students who have an interest and passion in technology, and helping them find the right fit as they begin their careers.

Cindy Vasquez's Current Company Details
Microsoft

Microsoft

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Principal Service Engineering Manager, Certificate Services at Microsoft
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Cindy Vasquez Work Experience Details
  • Microsoft
    Principal Service Engineering Manager
    Microsoft Mar 2022 - Present
    Houston, Texas, United States
    • Lead engineering team that incorporates industry and corporate security standards in managing Certificate Services for Microsoft enterprise and federal. Support public key infrastructure (PKI) environments and multiple compliance programs issuing smart card, Windows Hello for Business, Wi-Fi, TLS, and s/MIME certificates.• Defined a 3-year strategic IT roadmap that improved alignment between partner teams, increased visibility, and enabled team to work towards clear goals by developing plans to maintain, improve, and evolve services.• Conducted evaluation of services, leading to expedited phase-out and transition of 2 legacy services eliminating security vulnerabilities, streamlining operations by discontinuing services misaligned with team objectives, and 40% reduction of work.• Developed a technology isolation playbook that clarified roles and responsibilities, defined triggers, and provided steps for identity, device, and network isolation for specific scenarios.
  • Chevron
    Operations Technology Solutions Enablement Product Manager
    Chevron Oct 2020 - Mar 2022
    Houston, Texas, United States
    • Led a team of 25 (Product Owners, Cloud Engineers, Network Engineers, Data Analysts, and Architects) in fast-paced environment, including successfully restructuring the team to a matrix environment.• Managed a $40M budget for Process Control Network (PCN) strategy endorsed by CIO to build the support and sourcing model for a centralized service. Managed expectations with the business units and Managed Service Provider (MSP) to commercialize the service, align on implementation and execution of plan, drive PCN modernization, and focus on eliminating technical debt.• Successfully negotiated contract cost savings of 15% for MSP to perform global support.• Oversaw and prioritized emerging technology projects for PCN such as enterprise Industrial Internet of Things (IIOT) consultations as well as integration and migration to support field, plant, and pad sites.• Evaluated and endorsed the rapid response plan to remediate high or major cyber incidents impacting PCN environments enterprise wide through collaboration with CISO and cross functional team on Chevron’s Global ransomware strategy.
  • Chevron
    Chevron Hispanic Recruiting Team Lead
    Chevron Aug 2016 - Mar 2022
    Support inclusive recruiting practices through recruiting efforts targeted by attending career fairs, building student relationships, and conducting onsite interviews. Responsible for leading and organizing conference logistics including managing sponsorship for conferences. Manage hiring targets and approval of on-the-spot hiring. Manage guidance and quality control on selection recommendations. Manage all intern offers. Identify and manage recruiting team of up to 20 enterprise functional recruiters per conference including SHPE (2019 - 2022), HENAAC (2018 - 2020), and Grace Hopper (2016 – 2017)
  • Chevron
    Mcbu Strategy, Planning, Architecture Manager
    Chevron Jan 2020 - Sep 2020
    Houston, Texas
    • Led multi-functional IT Strategy, Planning & Architecture team of 40+ (Supervisors, Strategy and Planning Analyst, Architects, and Power Platform Lead) for the Mid-Continent Business Unit, as well as developed a talent pipeline for MCBU IT to support architectural processes, portfolio planning, and data foundation.• Executed data priorities and management functions to support BU key indicators, including identifying and mitigating risks for high-value data types through strategies, standards, processes, and rules for data needs.• Oversaw the product vision and roadmap for the CI/CD pipeline, aligning it with the company’s strategic goals and customer needs.• Managed IT financials for BU, including $100M operating and $34M capital expense budgets, and effectively led efforts to identify cost reductions, resulting in $1.2M saved from operating expense along with $10M from capital. • Provided strategic direction for BU’s citizen development program, API, and Data foundations learning series. Citizen development program concluded with 78 participants, produced 23 applications, and provided a framework for other BUs.
  • Chevron
    Infrastructure Operations Manager
    Chevron Jul 2018 - Dec 2019
    Bakersfield, California
    • Led IT infrastructure team of 30 (Supervisors, Network engineers, Telecom lead) for the San Joaquin Valley (SJV) BU with $3.5M operating and $2.2 capital expense budget providing technical support for desktop/laptop, IP telephony, enterprise mobility, 2-way radio, wireless and microwave, audio-video, conferencing, facility management/Data Center, PCN Network, LAN, and WAN.• Developed strategy for implementing a new emerging technology product, leading team to deploy IIOT backbone across SJV fields within a 5-month timeframe using Agile methodology. Delivered support model, optimal gateway configuration, guidelines for end point devices, process documents, detailed risk assessment, and defined compliance requirements.• Oversaw development of drilling product offering resulting in $100M/year savings and reducing technician work by 25%.• Led the Digital OC and fluency workstream aimed at building foundational knowledge on digital technologies for the BU in collaboration with the Digital Champion and the IT Manager. Successfully defined and executed trainings and events which included PowerBI and PowerApp Hackathons, Machine Learning challenges, and a full day Tech Showcase, with speakers and 100+ BU attendees.
  • Chevron
    Information Risk Management Team Lead
    Chevron Jan 2015 - Jul 2018
    • Led a team of 13 geographically dispersed Information Risk Management Coordinators (IRM) in San Ramon, Houston, and Manila, while influencing IRM strategies, standards, and policies to ensure risk was appropriately addressed.• Directed a 3-year Risk Management & Compliance OC initiative that identified IRM Professionals across the enterprise, assessed training needs, and defined a multi-year training program roadmap.• Established an IRM academy introducing 9 new training offerings to close competency gaps, rewrote skills for all competency levels pertaining to our 5 core skills within the IT Function IRM sub-discipline.• Improved IRM posture by driving the team to increase IRM OC levels from low to medium/high by proactively identifying risks and helping teams reduce 21 Less Than Satisfactory findings to 0.
  • Chevron
    Chevron Hispanic Recruiting Team
    Chevron Aug 2011 - Jul 2016
  • Chevron
    Apm Operations Team Lead
    Chevron Feb 2014 - Dec 2014
    Led a team of 2 Business Analyst and provided work direction for 2 Manila support resources supporting the Application Portfolio Catalog (APC). Drove the maturity of the Application Portfolio Management (APM) discipline within Chevron by evolving repeatable APM processes, leading the application data strategy, defining/progressing the roadmap for the inventory tool, and championing the APM discipline.• Drove progression of the APM maturity from Level 2 (Basic & Repeatable) towards Level 3 (Defined & Measurable) • Engaged with Upstream Functional IT Managers to provide insight to their portfolios and recommendations to simplify their application landscape. Worked closely with FE IT Manager to gain understanding to business needs and overall direction. Developed and executed a strategy to help BU alignment to their FE target architecture• Backfilled both Application Advisor roles and exceeded the application rationalization efficiency and Q2 net reduction targets on the 2014 IT Scorecard (60% of year-end target)• Increased team’s BA OC by providing hands on opportunities through transitioning 80% of analytics/metrics from APM advisors, challenging team to streamline APM processes, and absorbing additional advisor tasks
  • Chevron
    Application Portfolio Advisor
    Chevron Jan 2013 - Feb 2014
    Partnered with 3 functional organizations to ensure the advancement of the Application Portfolio Management (APM) processes, practices, and organization capability within the IT Function.• Contributed to the development of the APM vision and shaping curve. Engaged with LT and CIO to successfully gain endorsement on APM strategy• Established high trust relationship with advisors resulting in decommissioning 550 applications for a total efficiency of $9.3MM • Identified APM champions in 98% of the Upstream BU’s and established ongoing engagements to help build OC, fast track decommissions, and improve data quality in APC• APM Focus Area representative for the Application Management asset lifecycle management (ALCM) plan. Developed documentation of the current state, future state/recommendations, risks summary, and 5-year roadmap that was utilized for the ALCM plan for the APM area
  • Chevron
    Pm/Ba
    Chevron Jan 2011 - Jan 2013
    Houston, Texas Area
    • Led Business Application Support SLA project (<$30,000 budget from mid-phase 3-5) introduced and deployed a new service level agreement for application portfolio (1000+ applications) used enterprise wide. Ensured cost recovery for all applications and identified the decommission of over 250 applications• Led SharePoint COE project (<$60,000 budget from phase 3-5) that established a new support team of 11 (Buenos Areas, Manila, and US). Deliverables included a defined end to end operational model, a comprehensive plan to build organization capability for SharePoint, a designed list of services, and a cost recovery strategy. Completed 3 successful pilots with transitioning the support of 730 site collections with an expected recovery amount of $415,000/year• Lean Six Sigma Green Belt facilitator for Release Management process. Led the 1st Kaizen event in organization, team of 8 members, recommended and implemented a more efficient release management process and focused on improving the quality of the results. Delivered soft savings of $141,000• Co-led Upstream OMCAT (Operations and Maintenance Competency Assessment Tool) project ($250,000 budget from phase 3-5) that delivered selection of a competency tool for operators, provided a comprehensive implementation guide for BU deployments, and defined a governance model
  • Chevron
    System Analyst
    Chevron Sep 2007 - Dec 2010
    Houston
    Managed and maintained mission critical Global trading system (GTS) environments including system hardware, software infrastructure (90+ servers), level 2 support, and SOX compliance. Led new system deployments and upgrade projects for GTS team. Provided work direction to MSP in India and staff aug contractor• Successfully completed major upgrade for mission critical application with no reliability incidents as SME in major upgrade project, leading infrastructure, security, and change management subprojects. Facilitated all deployment planning sessions and created/updated test and go-live plans• Identified total cost savings of $.5MM/year by eliminating development environments and leading efforts for virtualizing all remaining environments• Temporary Team Lead for 2-month period. Led the transition meetings for new team lead and served as supervisor’s backup overseeing the 5 Global Trading Systems supported applications
  • Kbr
    Lead Database Administrator
    Kbr Aug 2006 - Sep 2007
    Managed and maintained Microsoft Access databases used by a major government project and worked closely with cross functional departments to deliver a highly reliable application with advanced reports, SQL queries and VB code.• Enhanced performance of application and MS Access backend database by 60% by conducting analysis of reported issues and gathering user requirements to ensure alignment with business needs. Implemented changes to the database design, new business rules, and streamlined processes that were transaction-intensive• Improved application reliability by eliminating unplanned downtime through the development and incorporation of a structured change and release management process• Automated processes and reports to eliminate manual data mapping and reviews
  • Checkfree
    Dba
    Checkfree 2004 - 2006
    Managed a group of 4 Database Administrators (DBA), provided performance reviews and employee feedback. Led data conversion and integration projects for new customers, and supported MS SQL 2000 server farms.• Defined and developed an automated process to facilitate data mapping from multiple types of data sources which decreased data conversion and integration projects for new customers by 30% • Automated the restoration of multiple databases for training environments eliminating 30% of work performed by DBA’s• Led corporate deployment of SharePoint 2000 and developed a central site collection to provide company news and announcements. Led initial transition initiatives to begin utilizing SP as the local repository for various types of documents

Cindy Vasquez Skills

Business Analysis Sharepoint Visio Integration Business Intelligence Business Process Ms Project Requirements Analysis Business Process Improvement Microsoft Sql Server Petroleum Project Management Sdlc Agile Methodologies Analysis Process Improvement Software Documentation Troubleshooting Web Services

Cindy Vasquez Education Details

Frequently Asked Questions about Cindy Vasquez

What company does Cindy Vasquez work for?

Cindy Vasquez works for Microsoft

What is Cindy Vasquez's role at the current company?

Cindy Vasquez's current role is Principal Service Engineering Manager, Certificate Services at Microsoft.

What is Cindy Vasquez's email address?

Cindy Vasquez's email address is ci****@****ron.com

What is Cindy Vasquez's direct phone number?

Cindy Vasquez's direct phone number is (925) 218*****

What schools did Cindy Vasquez attend?

Cindy Vasquez attended University Of Denver, University Of Denver, University Of Houston.

What skills is Cindy Vasquez known for?

Cindy Vasquez has skills like Business Analysis, Sharepoint, Visio, Integration, Business Intelligence, Business Process, Ms Project, Requirements Analysis, Business Process Improvement, Microsoft Sql Server, Petroleum, Project Management.

Who are Cindy Vasquez's colleagues?

Cindy Vasquez's colleagues are Rabee Hamad, Anjali Sharma, José Ángel Álvarez Rodríguez, Peter Wennerwald, Sitong Che, Martin Kasík, Peggy Jacobs.

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