Cj Black Email & Phone Number

Rockwall, TX, US

San Francisco, California, US

San Francisco, California, US

• Led and managed the operations of grocery delivery for 12 cities in the Central Region, ensuring seamless execution and customer satisfaction.
• Successfully launched new cities from the ground up, establishing hiring processes, creating shopper payment plans, defining store delivery radii, and implementing delivery operating zones.
• Utilized data-driven reports to drive continuous improvement and optimize key performance indicators (KPIs) in multiple cities through strategic incentive programs and targeted communication plans.
• Achieved an average 15% reduction in Cost per Order in the region by leveraging data insights to make informed decisions and implement effective cost-saving measures.
• Implemented streamlined onboarding processes by automating the enablement of Costco store membership and alcohol delivery, resulting in improved efficiency and reduced manual effort.

Redwood City, California, US

San Francisco, CA, US

• Drove the development and engagement of a highly performing team of 15+ members, including Operations Leads and Community Associates.
• Successfully identified and established new driver service centers to enhance support for our driver community.
• Implemented data-driven SQL reports, resulting in approximately 50% year-over-year cost reduction for passengers during major rideshare events.
• Championed market-wide initiatives that significantly elevated our customer Net Promoter Score from 46 to 85 within a 6 month timeframe, positioning us as the national leader in overall NPS.
• Conceptualized and implemented a pioneering store-within-a-store concept, which proved highly successful and is now being replicated across all locations in the US by our 3rd party partner.
• Played a key role in budget planning and execution, resulting in 5 consecutive quarters of positive PMM (Post Marketing Margin).

Richardson, Texas, US

• Led Sorter operations for DC (Pick to Pack)
• Reduced ticketing costs by over $60k annually through vendor negotiations.
• Created global string tag order calendar to help coordinate purchasing and reduce costs.
• Successfully led the business-wide rollout of 5S and waste reduction initiatives, including the implementation of standard work, while effectively managing the project
• Generated production workflow documents that positively impacted distribution line items.
• Developed strategic plans across multiple departments to optimize productivity and reduce quality defects.

Seattle, WA, US

• Involved in the initial launch of one of the first two Amazon FC’s in the DFW area.
• Reviewed work forecasts and determined productivity requirements necessary to meet overall building objectives.
• Proactively identified and lead process improvement initiatives utilizing lean tools.
• Inspired to exceed desired results in productivity, safety and quality.

Minneapolis, MN, US

• Improved departmental overall productivity ranking from last to first in the entire company in 4 months.
• Ensured performance plans were set, maintained, and continuously improved.
• Fostered cross-departmental collaboration to streamline processes and enhance overall productivity levels
• Analyzed and generated workload productivity documents that not only focused on department goals but also included sales trends, shrinkage awareness, process improvements, recognition programs, and future goals and.
• Certified Executive Trainer for Department. Trained, evaluated, and inspired new Executives to exceed desired results.

Plano, Texas, US

• Demonstrated expertise in project management by successfully coordinating the nationwide RFID implementation across 13 DCs, actively contributing as a SME throughout the entire project lifecycle.
• Managed a large, multi-departmental logistics team that primarily focused on high volume, rapid replenishment, and a high level of accuracy.
• Trained, supervised, and evaluated performance for over 75 associates.
• Maintained harmonious collaborative efforts with entire Supply Chain Network.
• Promoted and utilized Associate Idea program focusing on Operational Excellence
• Implemented and facilitated associate training programs focused on process improvements, leadership development, and Standard Operating Procedures.