Cj Green Email & Phone Number

San Francisco, California, Us

Lead day-to-day operations for our voice, chat and third party channels. Creating a performance based culture focused on driving results through development, inspirational leadership and personal accountability. I work closely with our Customer Experience Analytics, WFM, and Project Management teams to deliver exceptional customer/employee experiences that drive value creation, exceptional KPI performance and consistently coming in under budget.

Providence, Ri, Us

Basking Ridge, Nj, Us

In this position, I oversee day-to-day operations, such as strategic planning and KPI management, for the customer service contact center. I also utilize my exceptional leadership and team building skills to excel in a fast-paced, constantly evolving work environment.★ Served as the primary point-of-contact for key executives, including the Area Vice President and Regional President.★ Recognized with numerous awards and accolades for outstanding annual performance within the contact center.★ Recipient of the 2015 Chief Operating Officer’s (COO) Award for the second, third, and fourth quarters.

Basking Ridge, Nj, Us

I supervised, coached, and mentored a 10-person team of Technical Support Supervisors. In addition, I conducted comprehensive performance reviews to ensure all direct reports adhered to established key performance indicators and center directives.★ Maintained exemplary annual performance rating for three consecutive years based on internal performance metrics.★ Played a key role in maximizing the customer experience to ensure customer loyalty and retain long-term accounts.★ Ranked in the top five of Associate Director performance throughout the organization for five consecutive quarters.

Basking Ridge, Nj, Us

I was directly accountable for optimizing store performance on both the sales and service sides of the business. This included consistently exceeding sales targets, providing an exceptional customer experience, and developing/leading a high-performing sales team.★ Obtained and sustained 97% average mystery shopper score, the highest in the Northern California/Nevada region.★ Member of the Leader’s Club and Achiever’s Circle for producing 60-100% YOY growth over several quarters in 2004.★ Spearheaded the planning, organization, and execution of a re-entry into the Northern California retail market.★ Successfully generated over 200% to net quota with monthly improvements to all key performance indicators.★ Significantly increased store revenue by adding over 300 new contracts in less than eight days with limited staff.★ 2006 Presidents Cabinet recipient for top sales performance in the company.

Basking Ridge, Nj, Us

I managed 16 CSRs in a high-volume call center, and contributed greatly to performance appraisals and hiring decisions. I was also integrally involved in improving customer loyalty by promoting credit card additions and high-end replenishments ($75+).★ Awarded twice in six months for leading the center in quality metrics, handle time, availability, and adherence.★ Drove revenue growth by managing the implementation of an incentive program rewarding product upselling.★ Performed in-depth analysis of an employee satisfaction survey to launch a new career development team.