Cj Green Email & Phone Number

San Francisco, California, US

Lead day-to-day operations for our voice, chat and third party channels. Creating a performance based culture focused on driving results through development, inspirational leadership and personal accountability. I work closely with our Customer Experience Analytics, WFM, and Project Management teams to deliver exceptional customer/employee experiences that.

Providence, RI, US

Basking Ridge, NJ, US

In this position, I oversee day-to-day operations, such as strategic planning and KPI management, for the customer service contact center. I also utilize my exceptional leadership and team building skills to excel in a fast-paced, constantly evolving work environment.★ Served as the primary point-of-contact for key executives, including the Area Vice.

Basking Ridge, NJ, US

I supervised, coached, and mentored a 10-person team of Technical Support Supervisors. In addition, I conducted comprehensive performance reviews to ensure all direct reports adhered to established key performance indicators and center directives.★ Maintained exemplary annual performance rating for three consecutive years based on internal performance.

Basking Ridge, NJ, US

I was directly accountable for optimizing store performance on both the sales and service sides of the business. This included consistently exceeding sales targets, providing an exceptional customer experience, and developing/leading a high-performing sales team.★ Obtained and sustained 97% average mystery shopper score, the highest in the Northern.

Basking Ridge, NJ, US

I managed 16 CSRs in a high-volume call center, and contributed greatly to performance appraisals and hiring decisions. I was also integrally involved in improving customer loyalty by promoting credit card additions and high-end replenishments ($75+).★ Awarded twice in six months for leading the center in quality metrics, handle time, availability, and.