Cj J. Email and Phone Number

The Operations Standards Administrative Lead is responsible for managing the oversight and execution of policy, procedure, and knowledge management within defined standards as made available to external and internal parties via publishing resources utilized by Shift4.

Provided Tier 3 technical support for 2500+ customers nationwide.Acted as an escalation tech for high-level technical issues.Assisted Tier 1 and Tier 2 technicians with complex challenges.Led the team in all measured KPIs, ensuring overall customer satisfaction.Specialized in troubleshooting and first call resolution.Proficient in supporting common operating systems, network hardware, and Microsoft SQL Server.Expertise in three proprietary software systems: Future POS, ONEPOS, and Tabit.Created helpful documentation for internal processes and external customers.Successfully supervised a call center in the Support Manager's absence.

Maintained Website and Social Media Accounts.Designed menus, posters and graphics using Adobe Photoshop andIllustrator.Planned, coordinated, and executed all social and charity events.Met with liquor, beer and wine reps to find fitting brands to incorporateinto our menu and products via sponsorship.Recipe Curation for In-House Beverage Program.

Weekly and monthly, one-on-one developmental meetings with staff.Oversee MGMT selection and training with emphasis on sustainability.Scored above standard during all monthly and quarterly ops audits.Personally deployed by Area Manager to help surrounding, strugglingrestaurants reach operational standards.

Entering and updating patient information.Validating mailing addresses for filling prescriptions. Maintain speed and efficiency while utilizing company software.