Cj Jensen Email & Phone Number

Minneapolis, Mn , Us

Key projects: Lead designer on search redesign and improved browse experience. Doubling searches per session in 30 days. Lead Designer Ratings and Reviews for practitioners-Researched current rating and reviews trends for healthcare - Designed the concepts used across all platforms; app, react, desktop- Feature was released to 400,000 members as of 8/1/2023Lead designer for Durable Medical Equipment search experience- Overhauled DME experience to reflect current design system with modernized search experience that reduced cognitive load and lead members to usable search results.- Researched current pain-points in the search experience for durable medical equipment- Interviewed internal DME subject matter experts for defining project scope- Interviewed customer support leads for pain-points on the support side.Lead design side of React-Native migrationThis project gave me the opportunity to work closely with our tech leads to form a better communication language between developers and designers as we moved from react and angular to react-native. The strong collaboration between designers and developers lead to quicker problem solving when blockers arose. -

Working with early-stage start-ups on:-User research- Journey Maps- Information architecture- Annotated wireframes- prototypes-Mockups

- Bespoke quilt design, including using existing customer fabrics to make truly one-of-a-kind quilts.- Curating textiles for culturally relevant designs and researching authentic makers to ensure the support of cultural artisans and makers. - Custom long-arm work- vintage quilt restoration- Research and reporting on historical quilting methods and designs to produce historically accurate and relevant work that speaks to the use of modern fabrics while preserving the design esthetic.

Eden Prairie , Mn, Us

User research for the Optum store, focused on the following categories:- Pharmacy experience - Birth control experience - Mental health experience

Minneapolis, Minnesota, Us

Early-stage research into building an internal tool. Research included:- Contextual Inquiries- Stakeholder interviews- Journey mapping current state and future state.

Minneapolis, Minnesota, Us

An immersive program designed to hone skills in UX Design, researching, wireframing, prototyping, user interviews, data synthesis, and presentations.Client work includes:Minnesota Ornithology Union- Website redesign, including annotated wire-frames for the client - Conducted remote moderated think-aloud sessions and usability testing with union and non-union members and synthesized findings. - Client communications manager.Know & Grow- Create a web app based on user input and research into the gardening space.- Conducted usability testing and affinity diagram findings.- Feature selection, wireframing, and prototyping.Snow Swaps- Website redesign, including an interactive prototype for the client.- Performed Cognitive Walk through to determine state of the app- Conducted Contextual Inquiries with three users.See portfolio for full list of clients, projects, and methodology.

Key skills: stakeholder management, data analysis, user experience research, executive reporting, process improvement, public speaking, facilitation, and public relations.- Analyzed and created reports for stakeholders on qualitative and quantitative data regarding mico-mobility performance. - Created and ran survey campaigns in tandem with the marketing team to gain insight into how users were utilizing micro-mobility and paint-points for improvement.- Effectively manage relationships with municipalities, higher ed institutions, businesses, and organizations.- Tasked with managing and expanding partnerships on micro-mobility services (e.g. bike share, e-scooters)- Provide performance and policy guidance to partners through bilateral, multilateral, executive reporting and presentation-based communication formats; - Coordinator of renewal and expansion contracting. - Lead on documentation, refinement, and scaling of system design and management processes, emphasizing quality performance on data analytics, community engagement, and accessibility- Industry representative for Massachusetts’ bicycle lobby.- Took on additional office culture responsibilities such as; building out a nursing and meditation room for lactating parents and those seeking a quiet spot. Office plant propigation and maintenance.

Cambridge, Ma, Us

- Oversaw and directed expansion of retail operations from 23 stores to 120+ stores over 12 months. - Designed and implemented shop education program for employees including; sales, service, and support.- Planned and executed real world marketing opportunities including trade shows and customer engagement event to collect B2B and B2C leads in North American and EU Markets. - Produced market specific blog content in conjunction with local events, driving customers to partner shop for demo and purchase of the Copenhagen Wheel.- Analyzed feedback from partner shops to assist engineering in hardware product development.

Riverton, Utah, Us

Buying, managing inventory, scheduling, employee education.

Us

- Managed warranty and service operations for 300+ Specialized retailers.- Created new operational framework streamlining in-house servicing for OEM components.- Deployed process-oriented system to retailers, providing faster turnaround with fewer escalations. - Assessed predictive warranty replacement needs of retailers, including product failure. - Worked daily with six representative to form a cohesive and positive work environment

-Founded Utah's first kombucha brewery and taproom.-Established 40+ retail outlets in Salt Lake County over three years. -Managed three week production cycle of fermented product, producing 200 gallons of product per week for sale at farmers markets and retail accounts. -Sold the company in 2015 to its current owners.

Park City, Ut, Us

• Answered phone calls from customers about general bike and apparel questions• Built (digitally) and priced custom and complete bikes for customers• Answered indepth and general questions from customers concerning technical aspectsof bike builds, frame demensions, wheels, and componentry. • Maintained customer relationships• Met monthly personal sales goal• Maintained and contributed to department synergy• Participated in dealer bike demo events regularly to help sell real feedback to customers

Managing all social media channels, helping curate better brand presence throughout the store, managing employees, managing inventory.

Human Computer Interaction

Certificate, Bicycle Mechanics And Repair Technology/Technician

Bachelor’S Degree, Print Journalism