Charles (Cj) Reilly Email & Phone Number

Tempe, Arizona, United States

• Communicate daily with the Repair Shops about metrics they are not meeting such as efficiency, improve quality.
• Monitor multiple reports and complete related research to complete reviews, trainings, and provide suggestions for improvement, after identifying root cause of regression.
• Assist with sourcing backordered parts and maintaining a productionized flow in repair bays.
• Coordinate and prepare for meetings with local management to align plans and clarify objectives.
• Participate in Projects to create an enhance tools to improve efficiency, drive value, or raise quality levels.

Tempe

• Oversaw various tasks including pre-arbitration chargeback cases, numerous reports, responsible for special maintenance of high-level merchant accounts.
• Research, create, and complete various reports over a wide range of topics while maintaining payment brand regulations.
• Assisted in writing and reviewing various Job Aids and Standard Operating Procedures.
• Frequent communication with assigned merchant to resolve questions and as needed, escalate key findings to appropriate channels.
• Plan, facilitate, and attend meetings with clients and other departments.
• Review analytics and financial reports for assigned merchants, compile report of suggested changes to payment processing and handling chargebacks.

Tempe, Arizona, United States

• Frontline resource to help callers with questions and if needed redirect calls to appropriate departments.
• Serviced wide range of clientele to resolve all conflicts, help manage their accounts, and give answers to questions or confusion.
• Collaborated closely with team lead to improve personally, also completed side-by-sides to coach team members.

Guayaquil, Guayas, Ecuador

• Trained and maintained 12 volunteers during a six-month assignment.
• Fulfilled assignments specifically designated by the regional director for a 12-month period.
• Maintained structured schedule seven days a week, including study, community service, on-the-street advertising, and marketing.

Mesa, Arizona, United States

• Worked closely with management to guarantee optimal, customer satisfaction.
• Responsible for guest satisfaction and resolve any conflicts or concerns.
• Maintained restaurant cleanliness and balance work between cleaning and serving guests.

Gilbert, Arizona, United States

• Assisted in directing all operational procedures, making final calls on daily functions and inquiries.
• Reviewed and screened for various positions and facilitated in the hiring process.
• Oversaw the end-of-day batch processing, preparing detailed financial reports for franchise CPA.
• Organized and directed external catering and fundraising events.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration And Management, General

Associate'S Degree, Business/Commerce, General