Charles (Cj) Reilly Email & Phone Number

Tempe, Arizona, United States

• Communicate daily with the Repair Shops about metrics they are not meeting such as efficiency, improve quality.• Monitor multiple reports and complete related research to complete reviews, trainings, and provide suggestions for improvement, after identifying root cause of regression.• Assist with sourcing backordered parts and maintaining a productionized flow in repair bays.• Coordinate and prepare for meetings with local management to align plans and clarify objectives.• Participate in Projects to create an enhance tools to improve efficiency, drive value, or raise quality levels.

Tempe,

• Oversaw various tasks including pre-arbitration chargeback cases, numerous reports, responsible for special maintenance of high-level merchant accounts.• Research, create, and complete various reports over a wide range of topics while maintaining payment brand regulations.• Assisted in writing and reviewing various Job Aids and Standard Operating Procedures.• Frequent communication with assigned merchant to resolve questions and as needed, escalate key findings to appropriate channels.• Plan, facilitate, and attend meetings with clients and other departments.• Review analytics and financial reports for assigned merchants, compile report of suggested changes to payment processing and handling chargebacks.

Tempe, Arizona, United States

• Frontline resource to help callers with questions and if needed redirect calls to appropriate departments.• Serviced wide range of clientele to resolve all conflicts, help manage their accounts, and give answers to questions or confusion.• Collaborated closely with team lead to improve personally, also completed side-by-sides to coach team members.

Guayaquil, Guayas, Ecuador

• Trained and maintained 12 volunteers during a six-month assignment.• Fulfilled assignments specifically designated by the regional director for a 12-month period.• Maintained structured schedule seven days a week, including study, community service, on-the-street advertising, and marketing.

Mesa, Arizona, United States

• Worked closely with management to guarantee optimal, customer satisfaction.• Responsible for guest satisfaction and resolve any conflicts or concerns.• Maintained restaurant cleanliness and balance work between cleaning and serving guests.

Gilbert, Arizona, United States

• Assisted in directing all operational procedures, making final calls on daily functions and inquiries.• Reviewed and screened for various positions and facilitated in the hiring process.• Oversaw the end-of-day batch processing, preparing detailed financial reports for franchise CPA.• Organized and directed external catering and fundraising events.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration And Management, General

Associate'S Degree, Business/Commerce, General