- Develop a culture of continuous improvement across all 4 hospitals and facility-based clinics within the Arkansas market- Analyze all areas of operations for potential improvement opportunities and make recommendations for process, system, procedural, and operational changes to improve healthcare value and quality- Serve as improvement expert to lead and facilitate major, complex performance improvement efforts focusing on clinical outcomes, patient experience, safety, costs, revenue, productivity, efficiency, employee an physician engagement, and process reliability- Apply appropriate lean, six sigma, and change management methodologies and tools to implement process and system changes- Assist in the establishment of operational performance measurements and the monitoring of KPI's- Train co-workers and leaders on the fundamentals of performance improvement (including Change Management and Lean)- Leverage performance improvement resources (i.e. PI coordinators) to support improvement work across the market- Ensure all improvement work is aligned to organizational priorities with clear objectives and that reporting and monitoring plans are in place so that improvement is sustained

• Actively lead performance improvement projects in various administrative and clinical areas of the hospital in support of the strategic plan• Manage relationship with patient satisfaction vendor and hospital patient satisfaction survey scores• Act as an internal consultant to directors, managers, and other staff who request assistance with change management and/or performance improvement initiatives• Supervise volunteers in support of hospital improvement activities and patient experience improvement efforts• Continuously utilize key improvement tools and mentor staff on concepts including Process and Value Stream mapping, Standard Work, Cause/Effect Diagrams, DMAIC, and PDSA cycles• Instruct and mentor as faculty for the hospital Improvement Science and Lean Six Sigma courses

• Supervised new employees and provided guidance on position responsibilities, strategies, and daily operations• Motivated new employees by consistently utilizing strong leadership and communication skills• Organized and directed weekly productivity/accountability meetings with new employees• Acted as point person when company needed to improve relations with most difficult clients• Produced high quality, accurate records of information that exceeded client demands and helped maintain organization’s competitive advantage

• Conducted a full lean consulting process including: problem identification, project decision, data collection and analysis, and presentation of results and recommendations• Identified solutions that would eliminate waste in the home health mileage tracking and administrative processes• Presented recommendations that would improve accuracy, reduce expenses, enhance staff morale, streamline workflow, improve compliance, and reduce process time from 163 minutes to 26 minutes

• Executed an effective marketing management consulting project• Collaborated with the entire LNB Architecture team on a weekly basis, conducted site visits, and completed interviews with former and current clients to gather vital information and insight• Delivered a comprehensive presentation at the conclusion of the project including: operational improvement recommendations, SWOT analysis, competitor analysis, recommendations and advisement for branding strategy, positioning, all marketing materials, online presence, and CRM• Co-authored a comprehensive marketing campaign report that outlined project research, analysis, recommendations, and implementation guidelines