Cari Jane (Cj) Roussel Email & Phone Number

Providing software installation, configuration, migration, and upgrade services to customers of the Meridian Enterprise (On-Premise) and Meridian Cloud product suitesLeading requirements gathering calls and translating business needs into technical solutions, considering Engineering Document Management best practicesPerforming data normalization and manipulation via Microsoft Access queries for On-Premise to Cloud migrationsDocumenting Functional Specifications, Configuration Specifications, Data Migration Plans, and Data Migration Protocols for clients utilizing the For Life Sciences toggle in Meridian Cloud to support compliance with Title 21 CFR, cGMP, GMP Annex 11 and other key regulationsDrafting and executing Configuration Verifications post-configuration and Data Verification Protocols post-data migrationConducting live Cloud End User and Administrator training and Q&A sessions on functionality across Meridian Power, Meridian Portal, and Meridian Explorer applicationsComposing scripts and capturing video content in hand with the Accruent Academy team to produce e-learning training modulesRegularly fielding up to 8 projects at a timeDelivered over 50 implementation and training projects to dateRecognized as Performer of the Quarter

New Orleans, La

Provided accurate solutions to end users and administrators of EMS space management software products (desktop, web, and mobile applications)Assisted with installation, upgrade, and configuration-related queries via phone and SalesforceAccurately classified and recorded detailed solutions and workarounds within ticketing system Routinely created and updated knowledge base articles for Support Team and Customer FAQs Performed direct troubleshooting for On-Premise customers through remote access for environmental problems with server, database, and network componentsRegularly diagnosed database-related errors by writing and running SQL queries and testing stored proceduresRecognized, tested, and escalated product defects to the Development team through JIRATackled high priority issues with senior support staff and cross-functional teams (Cloud Ops, Professional Services) as necessary to determine and address the root cause of issuesConsistently met and often exceeded 70% SSS utilization targetRetained 9 out of 10 rating on average in Customer Satisfaction Survey feedback

New Orleans, La

Provided accurate solutions to end users and administrators of EMS space management software products (desktop, web, and mobile applications)Assisted with installation, upgrade, and configuration-related queries over the phone and via SalesforceAccurately classified and recorded detailed solutions and workarounds within ticketing system

Destrehan, La

Assisted in website development and design (maWebCenters) for the company intranetImplemented a customer satisfaction survey to improve customer relations and serviceEstablished a direct email marketing database for monthly newslettersDesigned company pamphlets (Photoshop)

Led a swim team of 100+ kids ages 3-18 to a 3rd place league winOrganized strategic, skill-based lesson plans daily for effective technique learning

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Society of Women Engineers, National Society for Collegiate Scholars, Society of Collegiate Leadership.

Education record

Activities and Societies: President of Celebration Choir, member of National Honor Society, Latin National Honor Society, and Swim Team