• Centralized revenue resources and workflows (SOPs, dashboards, JIRA) for improved efficiency and team collaboration.• Built and manage partnership performance tracking like revenue impact, active/churn rates, and monthly forecasts.• Developed scalable financial dashboards focusing on churn, customer migration, collections, and bad debt in GSheets and Looker, fostering a data-driven culture and enabling continuous improvement.• Implemented prioritization strategies using customer data, enabling proactive bad debt mitigation and a decrease in enterprise delinquencies.• Conducted quality assurance on internal platforms, flagging bugs and potential QBRs for engineers and product.

• Generated insights within Salesforce reporting to measure pipeline health, sales velocity, and conversion rates.• Analyzed customer payment behavior to identify high-risk accounts, enabling intervention for customer success teams.• Provided comprehensive financial modeling, analytics, forecasting support via GSheet to COO and Director of Finance.• Designed Salesforce dashboards to provide enhanced visibility for stakeholders to review sales trends and review KPIs.•Reduced customer acquisition costs by 20% through Go-To-Market channel selection and targeted lead generation.

• Led department-wide initiatives that automated workflows within communication channels and payment processing.• Developed targeted communication strategies for customer support operators to improve overall collection rates.• Spearheaded an automated task assignment program to decrease lag time on addressing inquiries to under 1 minute.• Leveraged root cause analysis to diagnose an error-prone process to stakeholders, uncovering a solution leading to a 20% reduction and weekly savings.