Charles Steinbrecher Email & Phone Number

Framingham, Massachusetts, United States

• Responds to benefits inquiries from all employees on plan provisions, benefits enrollments, status changes and other general questions.• Liaison with all benefits vendors to maximize use, optimize employee experience and fix ongoing is-sues• Processes and administers all leave of absence requests and disability paperwork: medical, personal, disability and FMLA. • Responsible for maintenance of carrier feeds through the HRIS system. • Identified and solved several HRIS and carrier-feed issues widely affecting employee coverage and premiums • Responds to 401(k) inquiries relating to enrollments, plan changes and contribution amounts. • Assists with new-hire benefit orientations and assists with benefits enrollments.• Maintain compliance with all pertinent federal and state regulations, filing and compliance require-ments affecting employee benefits programs, including ACA, ERISA, COBRA, FMLA, ADA, Section 125, Workers Compensation laws and regulations.

Westborough, Ma

• Answer any questions via phone and email from all employees regarding company benefits and general company, state, and federal policies relating to benefits • Process benefits changes and enrollment for any BJ’s employee after qualifying life event• Respond to all legal requests, employment and income verifications, and medical support notices in an accurate and timely manner• Run and maintain reports on employment status, leave of absences, health insurance, and paid time off • Process tuition assistance requests in accordance with company policy

Northborough, Ma

• Managed a team of five that included both customer service and inside sales positions• Performed new hire training to maintain a consistent on-boarding process• Instituted new processes to handle scheduling for the team• Balanced conducting outbound and inbound calls at a high volume while maintaining high quality customer service• Determined quality assurance benchmarks and set standards for improvement• Ran and created reports, managed accounts and worked with Salesforce platform ‘Improveit360’ to help streamline processes• Handled payroll for all hourly employees including tracking commission incentives• Consistently exceeded department performance metrics and expectations

Marlborough, Ma

* Worked in a management role leading a team to successfully run restaurant daily* Handled, accounted and deposited cash from daily sales* Worked all positions of the restaurant during all meal periods* Maintained excellent customer service in a busy and demanding environment

Bachelor Of Science - Bs, Computer Science

Associate'S Degree In Liberal Arts And Sciences