Charles Steinbrecher Email & Phone Number

Framingham, Massachusetts, United States

• Responds to benefits inquiries from all employees on plan provisions, benefits enrollments, status changes and other general questions.
• Liaison with all benefits vendors to maximize use, optimize employee experience and fix ongoing is-sues
• Processes and administers all leave of absence requests and disability paperwork: medical, personal, disability and FMLA.
• Responsible for maintenance of carrier feeds through the HRIS system.
• Identified and solved several HRIS and carrier-feed issues widely affecting employee coverage and premiums
• Responds to 401(k) inquiries relating to enrollments, plan changes and contribution amounts.

Westborough, MA

• Answer any questions via phone and email from all employees regarding company benefits and general company, state, and federal policies relating to benefits
• Process benefits changes and enrollment for any BJ’s employee after qualifying life event
• Respond to all legal requests, employment and income verifications, and medical support notices in an accurate and timely manner
• Run and maintain reports on employment status, leave of absences, health insurance, and paid time off
• Process tuition assistance requests in accordance with company policy

Northborough, MA

• Managed a team of five that included both customer service and inside sales positions
• Performed new hire training to maintain a consistent on-boarding process
• Instituted new processes to handle scheduling for the team
• Balanced conducting outbound and inbound calls at a high volume while maintaining high quality customer service
• Determined quality assurance benchmarks and set standards for improvement
• Ran and created reports, managed accounts and worked with Salesforce platform ‘Improveit360’ to help streamline processes

Marlborough, MA

* Worked in a management role leading a team to successfully run restaurant daily* Handled, accounted and deposited cash from daily sales* Worked all positions of the restaurant during all meal periods* Maintained excellent customer service in a busy and demanding environment

Bachelor Of Science - Bs, Computer Science

Associate'S Degree In Liberal Arts And Sciences