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Charles (Cj) Trujillo Email & Phone Number
Public Safety Telecommunicator
at
Fort Worth Fire Department
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Public Safety Telecommunicator
Location
Keller, Texas, United States
Company size
Who is Charles (Cj) Trujillo? Overview
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Quick answer
Charles (Cj) Trujillo is listed as Public Safety Telecommunicator at Fort Worth Fire Department, a with 216 employees, based in Keller, Texas, United States. AeroLeads shows a matched LinkedIn profile for Charles (Cj) Trujillo.
Charles (Cj) Trujillo previously worked as LIFE INSURANCE AGENT at National Agents Alliance - The Alliance and LIFE INSURANCE AGENT at Senior Life Insurance Company. Charles (Cj) Trujillo holds Associate Of Arts - Aa, Computer Science from Itt Technical Institute.
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Email format at Fort Worth Fire Department
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Fort Worth Fire Department
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Profile bio
About Charles (Cj) Trujillo
β―ββ―π©πππ¨ππ ππ«π£ππ₯π§ππ¦πAs a Customer Success & Dispatch Management Professional, I have extensive experience in dispatch management, communications centers, and customer service management. My history demonstrates success improving efficiency, slashing costs, maximizing compliance, and streamlining workflows to deliver unprecedented customer satisfaction.I am known for my team building and leadership expertise, technical proficiency, and subject matter expertise. During my time at Careflite, my communications department had some of the highest employee engagement and satisfaction scores company-wide. I also served as a key member of the committee to transition into a high-performance, high-value EMS system model, providing insight technical guidance.Throughout my career, I have leveraged my skills to direct complex projects, develop and conduct training programs, prepare and manage operational and project budgets, and govern radio communications and programs for air/ground dispatches, while resolving operational issues and mitigating risk.β―ββ―πππππ‘π¦ππ‘πβ Certified Flight Communicatorβ FAA 121 Flight Dispatcherβ―ββ―πͺπππ§ π’π§πππ₯π¦ π¦ππ¬βMr. Trujillo demonstrated exceptional leadership skills, a commitment to process improvement, and unmatched professionalism. One of his greatest strengths was his ability to build a team. Over the past four years, Mr. Trujilloβs communication department has had some of the highest employee engagement and satisfaction scores in the entire company. Mr. Trujillo has also shown his resolve for continual process improvements.ββ―ββ―π ππππ¦π§π’π‘π π π’π ππ‘π§π¦β Strategized and steered the selection and introduction of a new Computer-Aided Dispatch (CAD) system.β Elevated dispatch efficiency, focusing on training and recent technologies.β Cut overtime at a communications center by overhauling schedules and performing training.β Reduced turnover with salary increases to ensure competitive rates.β Key member of the committee that transitioned to a high-performance, high-value EMS model.β―ββ―π¦πππ‘ππ§π¨π₯π π¦π§π₯ππ‘ππ§ππ¦β Budget Management | Change Management | Contact Center Strategy | Cost Controlβ Customer Satisfaction | Data Analytics | Operations Management | Process Improvementβ Project Management | Quality Control | Strategic Planningβ Team Leadership | Technology DeploymentTo learn more about my experience as a customer success & dispatch management professional, contact me at cjtrujillo73@gmail.com.
Current workplace
Charles (Cj) Trujillo's current company
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Fort Worth Fire Department
6 roles · 14 years
Charles (Cj) Trujillo work experience
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Life Insurance Agent
β NOTABLE IMPACT:β Meet with clients at their residence who have requested help for life insurance.β Consult with clients and prospective clients to assess insurance needs, budget, financial planning goals, and other relevant details .β Provide rate quotes and coverage recommendations.β Assists with completion of application and other necessary paperwork.β Obtains underwriting approval.
Life Insurance Agent
Communications Strategy & Data Analysis Manager
Embraced newly created position, advising executive team on financials, compliance, and performance. Conducted analysis and reported budget variances monthly, regulatory and KPI compliance, call response data, call volume, efficiency, and various metrics. Managed $3M budget. Strategized and executed special projects. Initiated training sessions, governed systems maintenance, resolved customer issues, and tracked performance.β NOTABLE IMPACT:β Steered a $1M new CAD system implementation; designed project team and executed project on time and budget.β Elevated productivity with improvements to communication/dispatch systems.β Increased dispatch efficiency/response times with advanced training and additional classes.
2013 - 2023
~10 yrs
Director Of Communications (2021-2022)
ASSOCIATE DIRECTOR OF COMMUNICATIONS (2021)Directed operations for communications center, logging 6K+ calls/month, dispatching air and ground ambulances. Tasked with radio programming, monitored KPIs and metrics, regulatory compliance, staff management, and reporting. Partnered collaboratively with Training Manager & Operations Manager to train team members on compliance matters. Developed and trained in leadership continuing education classes. Created policies/procedures.β NOTABLE IMPACT:β Slashed OT by identifying savings through scheduling changes and improving training.β Resolved inefficiency issues with introducing new CAD system; reviewed systems for solution.
2021 - 2022
~1 yr
Communications Center Manager
Spearheaded all aspects of the daily operations for this communications center. Facilitated the correct training for all team members. Prepared budget annually; tracked metrics and KPIs, developed reports, and scheduled staff; and led all facets of radio programming for flight and ground operations.β NOTABLE IMPACT:β Cut costs by reducing overtime, filling open positions, and mitigating turnover through initiating competitive salaries.EARLY CAREER SUCCESS: Developed a solid foundation as FLIGHT DISPATCHER and BILLER at Jet Arizona.
2013 - 2021
~8 yrs
2 education records
Charles (Cj) Trujillo education
Associate Of Arts - Aa, Computer Science
Communication Center Management
Fitch & Associates
FAQ
Frequently asked questions about Charles (Cj) Trujillo
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What company does Charles (Cj) Trujillo work for?
Charles (Cj) Trujillo works for Fort Worth Fire Department.
What is Charles (Cj) Trujillo's role at Fort Worth Fire Department?
Charles (Cj) Trujillo is listed as Public Safety Telecommunicator at Fort Worth Fire Department.
Where is Charles (Cj) Trujillo based?
Charles (Cj) Trujillo is based in Keller, Texas, United States while working with Fort Worth Fire Department.
What companies has Charles (Cj) Trujillo worked for?
Charles (Cj) Trujillo has worked for Fort Worth Fire Department, National Agents Alliance - The Alliance, Senior Life Insurance Company, and Careflite.
How can I contact Charles (Cj) Trujillo?
You can use AeroLeads to view verified contact signals for Charles (Cj) Trujillo at Fort Worth Fire Department, including work email, phone, and LinkedIn data when available.
What schools did Charles (Cj) Trujillo attend?
Charles (Cj) Trujillo holds Associate Of Arts - Aa, Computer Science from Itt Technical Institute.
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