Cj Valencia Email & Phone Number

Stansbury Park, Utah, United States

Customer Service Specialist

Utah, United States

• Mentor and develop team members to achieve desired performance results and their personal career goals.• Develop coaching plans to maximize banker performance.• Engage bankers and new hires to help build relationships and contribute to positive site culture.• Partner with peers to make recommendations on ways to optimize site performance.• Provide guidance and resources to assist team members with complex issues• Serve as Site Escalation and Support SME with a focus on Team Lead performance and education.• Serve as site Employee Engagement project manager for Leadership development and team member engagement.

Greater Salt Lake City Area

• Manages daily numbers of Team members via creating and analyzing reports.• Coach and develop bankers on daily metrics reports.• Collaborating with other leaders to identify problems and implement fixes.• Delivers crucial feedback and corrective action paperwork to bankers when required.• Created action plans with upper management for the site to achieve high-performance levels.

• Coached banker coaches on helping and assisting new hires.• Collaborating with the Learning and Development facilitator on training new hires.• Scheduled, monitored, and followed up on quarterly compliance training.• Engage bankers and new hires to help build relationships and contribute to site culture.

• Opening of New Wells Fargo contact center location sites.• Selected to support the new OCS Alabama site for the purpose of coaching and rolling out training and on-the-job training for the new site.• Traveled to McKinley, Philippines, training current and new leadership, implementing policy and procedures, and daily operation skills.• Built relationships with other sites to maintain and develop networks in working together to accomplish a common task as a whole.

Salt Lake City Metropolitan Area

Online Customer services Banker