Cj Valencia

Cj Valencia Email and Phone Number

Financial Service Customer Service Leader @ Sportsman's Warehouse
west jordan, utah, united states
Cj Valencia's Location
Layton, Utah, United States, United States
About Cj Valencia

A coachable motivational leader that inspires teams to exceed objectives• 6+ months of Business Relationship Support experience demonstrated through work experience, training experience, and education• 5+ years of experience assessing and meeting the needs of customers and solving customer problems demonstrated through work experience• 3+ years of supervisory and coaching experience demonstrated through work experience• 5+ years in Leadership experience, including coaching, training, and mentoring• Ability to develop partnerships and collaborate with other business and functional areas• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex• Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment• BSBA degree majoring in Financial Management• Ability to inspire and engage the broader team, leading with ethics and integrity in all we do• Experience recognizing service opportunities and providing exceptional customer satisfaction• Ability to lead during times of ambiguity and change• Ability to leverage diversity and develop the next level of the team• Ability to recruit, retain, and grow high-potential talent/teams• Highly refined and professional verbal and written communications

Cj Valencia's Current Company Details
Sportsman's Warehouse

Sportsman'S Warehouse

View
Financial Service Customer Service Leader
west jordan, utah, united states
Employees:
1247
Cj Valencia Work Experience Details
  • Sportsman'S Warehouse
    Assoiciate / Consultant
    Sportsman'S Warehouse Apr 2022 - Present
    Stansbury Park, Utah, United States
    Customer Service Specialist
  • Wells Fargo
    Custom Service Associate Manager
    Wells Fargo Dec 2020 - May 2022
    Utah, United States
    • Mentor and develop team members to achieve desired performance results and their personal career goals.• Develop coaching plans to maximize banker performance.• Engage bankers and new hires to help build relationships and contribute to positive site culture.• Partner with peers to make recommendations on ways to optimize site performance.• Provide guidance and resources to assist team members with complex issues• Serve as Site Escalation and Support SME with a focus on Team Lead performance and education.• Serve as site Employee Engagement project manager for Leadership development and team member engagement.
  • Wells Fargo
    Team Lead
    Wells Fargo Mar 2016 - Nov 2020
    Greater Salt Lake City Area
    • Manages daily numbers of Team members via creating and analyzing reports.• Coach and develop bankers on daily metrics reports.• Collaborating with other leaders to identify problems and implement fixes.• Delivers crucial feedback and corrective action paperwork to bankers when required.• Created action plans with upper management for the site to achieve high-performance levels.
  • Wells Fargo
    Banker Coach Team Lead
    Wells Fargo Oct 2017 - Aug 2018
    • Coached banker coaches on helping and assisting new hires.• Collaborating with the Learning and Development facilitator on training new hires.• Scheduled, monitored, and followed up on quarterly compliance training.• Engage bankers and new hires to help build relationships and contribute to site culture.
  • Wells Fargo
    New Hire Leadership Support
    Wells Fargo Mar 2016 - Dec 2016
    • Opening of New Wells Fargo contact center location sites.• Selected to support the new OCS Alabama site for the purpose of coaching and rolling out training and on-the-job training for the new site.• Traveled to McKinley, Philippines, training current and new leadership, implementing policy and procedures, and daily operation skills.• Built relationships with other sites to maintain and develop networks in working together to accomplish a common task as a whole.
  • Wells Fargo
    Online Customer Services Banker
    Wells Fargo Nov 2014 - Mar 2016
    Salt Lake City Metropolitan Area
    Online Customer services Banker

Cj Valencia Education Details

Frequently Asked Questions about Cj Valencia

What company does Cj Valencia work for?

Cj Valencia works for Sportsman's Warehouse

What is Cj Valencia's role at the current company?

Cj Valencia's current role is Financial Service Customer Service Leader.

What schools did Cj Valencia attend?

Cj Valencia attended Adamson University.

Who are Cj Valencia's colleagues?

Cj Valencia's colleagues are Kenny Hooker, Benjamin Little, Tomacita Herrera, Brad Namock, Elle Flores, Barak Mcclennen, Olog Bookstore.

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