Cj Ward Email & Phone Number

Bettendorf, Ia

Responsible for oversight of assigned regional community operations, working directly with Home office operations team and VP of Operations to ensure the success of each community. Oversee and coach Executive Directors and management team members at each assigned community in all areas of operations including customer care, management, performance measurements, operations systems, and new initiatives, while ensuring the mission, vision, and values are the driving force in all areas.

Bettendorf, Ia

Responsible for oversight of all areas of operations for 145 apartment and 40 villa home Senior Living Community, including financial performance, legal and regulatory compliance, staff and resident satisfaction and ensuring the mission, vision, and values of the company and community are upheld. Oversee and coach leadership team members ensuring successful and quality operations of the community. Achieved 5 consecutive deficiency free state recertification surveys as well as the AHCA/NCAL Bronze and Silver Quality Awards. Assist, as needed, other properties under Dial Senior Living’s portfolio during acquisition, management level turn over and new project training.

Bettendorf

Responsible for day to day operations of the community including operating with budgetary guidelines, ensuring state regulation compliance, as well as oversight of approximately 100 employees in Activity, Security, Nursing, Maintenance and Dining Departments. Worked closely with department heads to ensure staff satisfaction, budgetary compliance, regulatory compliance and resident satisfaction. Managed all facility accounts payable and receivables and new staff orientation. Worked with team to achieve deficiency free state recertification surveys and ensure quality in all areas of the community.

Mba, Marketing

Bachelors, Music, Business Managment