• Ramped up 3 globally distributed Scrum teams for integration initiative; synergized team members, technology and processes from OEC and acquired company• Own and administer Microsoft Azure DevOps (ADO) configuration to enable teams and align with organization SDLC practices• Facilitate Scrum ceremonies as well as Scrum of Scrums and Senior Leadership Team program reviews• Measure and monitor delivery performance for actionable insights on KPIs (e.g., cycle time, lead time, predictability) • Deliver hands-on coaching and training of Scrum/Lean topics (e.g. backlog creation/refinement/estimation) based on observations and evidence• Developed and presented Product Backlog Refinement Best Practices (organization-wide workshop)

• Managed transformation of Enterprise Data Services to Enterprise Search; partnered with product, engineering, architecture, infrastructure, shared services and vendor to create vision and strategy• Quarterbacked the resource planning/recruiting/hiring/onboarding of new team members to fill out Enterprise Search team; "Boss of the Year" nominee• Launched Enterprise Search team in Jan 2021 to replace legacy Apache Solr search with Elasticsearch; managed just-in-time (late-stage) cloud hosting decision to optimize cost-effectiveness and technical fit• Owned and managed 12-month roadmap, resource plan, and budget of 5+ work streams serving multiple business units; managed HR functions and professional coaching for direct reports• Coordinated delivery of roadmap projects through all phases of SDLC• Collaborated with cross-functional managers, project management office (PMO) and teams on continuous improvement of processes, working agreements, tooling, production delivery and support

• Established 2 distributed Scrum teams (Java development) based in US and Chennai; facilitated Scrum ceremonies, Scrum of Scrums; managed video conferencing between offices to aid remote collaboration• Jira and VSTS Admin; managed and executed migration from Microsoft Team Foundation Server (VSTS) to Atlassian Jira Cloud suite with zero impact to delivery workflow• Created interface with PMO via dashboards to communicate delivery performance, backlog health, risks/mitigations and escalations to steering committee and leadership team• Collaborated with Agile CoE peers and PMO to design and implement a “rolling plan” roadmapping process that was implemented across the Health division

• Tapped by leadership team to align the people, materials, and governance of platform legacy modernization program with the division PMO; leveraged Scrum Master role with the two teams supporting the program

• Founding contributor to Nelnet’s agile transformation and member of Agile Community of Practice• Established Scrum team (Developer, BA, QA roles) distributed across US offices and time zones; collaborated with other Scrum Masters to implement consistent alignment with organization SDLC requirements• Collaborated with Product Owners and stakeholders to establish risk scoring framework and backlog prioritization process based on Tableau BI solution that aggregated production logs and performance metrics

• Optimized, tuned, and performed break/fix development for Microsoft .NET/SQL Windows and web applications• Collaborated with product teams to design and develop solutions that are maintainable; highly focused on minimizing total cost of operation and ownership• Responsible for Security Vulnerability Remediation program for .NET/SQL Windows and Web applications

• Managed a cross-functional technical support team of 8 Business Analysts and Developers in support of both internal and external customers; sponsored and drove continuous improvement; key contributor on IT Leadership team• Responsible for break/fix, on-call, audit and disaster recovery/business continuity; implemented Tableau Software and other data analysis tools to drive process improvement and expense reduction projects• Incident Manager for priority-one support problems; coordinate external clients, various internal resources, and outside vendors to resolve• Innovation Challenge 2010: Led a diverse team of co-workers through a 24-hour innovation challenge; awarded $700K seed investment for business plan based on mobile/Facebook app

• Team and tech lead of a business-critical financial product (.NET/SQL Server) that processed $15B+ in education loan disbursements for thousands of customers each year; still in active use today• Collaborated with client to establish priorities, cost estimates, plans, budgets, and cost/benefit analyses for product enhancements ranging from $1K - $1M• Facilitated brainstorming and discovery sessions with business units to define business goals; results were used to drive requirements and specifications for software development projects• Implemented a continuous integration (CI) solution using MS Team Foundation Server (TFS), CruiseControl.NET, and NANT to automate builds and deployments; achieved 90% cost savings while improving code quality and project throughput• Quarterbacked a security initiative to bring client’s system compliant with audit controls in time for a successful SAS70 Type II audit• Designed and implemented a Disaster Recovery solution that enables recovery from complete system failure within 2 hours; deliverables included co-located hardware, application enhancements to replicate data, failover procedures, training, and an annual test procedure compliant with SAS70 audit requirements• Led legacy modernization project to migrate application platform to upgraded hardware, operating systems, and software with zero impact to users/customers• Worked with vendors and network engineers to evaluate and test new products/services for integration with existing systems

• Legacy modernization: converted legacy mainframe codebase from COBOL/DB2 to VB6+VB.NET/SQL Server 2000• Managed database conversion from DB2 to SQL Server using SQL Server DTS• Re-architected core table structure to gain 500% in transaction performance• Optimized front and back-end application performance by reducing a core table’s size by 99%• Designed/built wrapper classes for third-party and open-source products such as GPG, SecretAgent and SecureClient; wrappers plugged into hybrid VB6/VB.NET application• Pair-programmed a custom POP3 client module that interfaces with MS Exchange to parse/load incoming emails and file attachments