Cj Winger Email & Phone Number

Adelphi, Maryland, United States

Implement and enhance service and change management, knowledge base, and work management systems to support 5 USMD campuses under a single Workday tenant, ensuring timely and efficient response and resolution of advanced Workday support and change requests.

Salisbury, Maryland

Lead a team of 11 full-time developers, data analysts, and data imaging professionals tasked with designing, developing, integrating, and supporting enterprise systems, data, security, and applications at Salisbury University, a campus with a user population of over 8,000. Responsibilities include:*Directing and prioritizing development efforts and resources to support critical IT and ERP projects including PeopleSoft student, HR, and Finance system updates, data integration, and report development *Coordinating Workday HCM and Finance system technical workstreams, including data conversion, reporting, integration, and security configuration, development, and testing*Providing Power BI and ERP data reports, dashboards, integration, and automation services*Deploying Jira and Confluence Service Management ticket and knowledge bases for departments*Improving business processes and building electronic workflows in DocuSign, Qualtrics, Jira, and ERP applications*Document management, data entry, scanning, indexing, and imaging servl

East Lansing, Mi

Oversaw deployment, development, and support of Oracle Primavera Unifier Capital Project Administration system for over $140 million in campus design and construction project activity per year, utilized by over 600 MSU employees and external vendors. Implemented and enhanced dozens of construction and design business processes, including project budgets, change orders, purchase requisitions, contracts, vendor invoices, safety incidents, and reports. Led a team of 2 full-time staff and additional part-time student employees.

East Lansing, Michigan, United States

Designed, created, and managed executive capital project data reports for Board of Trustees, VP of Financial Operations, and Infrastructure Planning and Facilities leadership. Extracted, analyzed, transformed, and automated project data reports and dashboards. Supported and resolved tier 2 and 3 Unifier system IT service requests. Created and maintained business process documentation and departmental content management and support ticket systems.

Athens, Georgia, United States

Lead IT Service Desk team of 15 in daily operations. Managed campus service request resolution, ticket workflow, performance metrics, and knowledge base content. Improved escalation processes and resolution call center protocols. Interviewed, hired, trained, scheduled, and evaluated full and part-time staff.

Athens, Georgia, United States

Supported student, staff, and faculty IT requests at a campus of over 40,000 users via phone, web, email, chat, and walk-in channels. Created and maintained support website and content management system. Collaborated with tier 2 and 3 support groups to resolve critical and complex IT service issues.

Athens, Georgia, United States

Provided departmental desktop and website support for over 20 faculty and staff. Imaged, configured, updated workstation hardware and software, and managed inventory of departmental devices and software licenses.