Cordero Jackson Email & Phone Number

Dallas, Texas, United States

PeopleCert ITIL 4 Foundations, CompTIA A+ (1101 & 1102), Security+ (601 CML), Network+ (008 CML)ACI Learning Technical Training is preparing for a career in Information Technology and areas including IT Specialist, Help Desk, Desktop Support, Service Desk or Technical Support.

Little Rock, Arkansas, United States

• Planned and managed resources to consistently meet production, quality, and cost goals.
• Established and enforced clear goals to keep 20+ employees working collaboratively and efficiently.
• Maintained operating schedules to ensure effective coverage for key areas and achieve objectives.
• Identified and addressed customer needs promptly, maintaining an average store score of 80%+.
• Managed store ordering and inventory maintenance to ensure adequate stock levels.
• Ensured compliance with company policies, objectives, and communication goals.

Sherwood, Arkansas, United States

• Established and managed effective controls for labor and inventory costs.
• Reduced food waste by 10% through meticulous planning of ingredients, anticipating customer demand, and item popularity.
• Determined root causes of performance trends and developed process improvement plans to enhance safety, health, quality, and customer satisfaction.
• Trained staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive customer experiences.
• Adhered to company food, safety, quality, and sanitation policies, maintaining an inspection score of 90% and above.

Little Rock, Arkansas, United States

• Utilized technical manuals, schematics, and diagnostic equipment to diagnose and repair complex avionics systems, achieving a high rate of mission success.
• Installed, maintained, and repaired avionics systems on military aircraft, ensuring optimal functionality and mission readiness.
• Conducted routine inspections and troubleshooting of integrated avionics systems, identifying and resolving technical issues to minimize downtime.
• Collaborated with multidisciplinary teams to integrate avionics upgrades and modifications, enhancing aircraft capabilities and performance.
• Performed system alignments, calibrations, and functional tests to ensure avionics systems met operational specifications and safety standards.
• Implemented preventive maintenance procedures to extend the lifespan and reliability of avionics equipment, contributing to operational efficiency.

Memphis, Tennessee, United States

• Diagnosed and repaired hardware and software issues on Dell and IBM laptops, achieving a 95% success rate in problem resolution.
• Conducted thorough diagnostics using tools such as diagnostic software, multi-meters, and oscilloscopes to identify root causes of laptop malfunctions.
• Provided technical support and troubleshooting assistance to clients, both in-person and remotely, ensuring timely resolution of technical issues.
• Performed data backup and recovery operations, safeguarding critical information for clients during repair processes.
• Conducted system upgrades, including RAM and storage upgrades, to enhance laptop performance and meet client specifications.
• Replaced faulty components including motherboards, RAM modules, hard drives, and keyboards, ensuring optimal performance and functionality.

Associate Of Science - As, Computer Programming, 3.4

Education record

ITIL 4 Foundations IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing CompTIA A+.