I manage a team which supports all aspects of the IT infrastructure including the day to day management of the network, firewalls, printers, servers, and IT security.We manage a wide range of systems including Google Apps and Classroom, GCP/Azure, Microsoft , Apple, MDM, Adobe, VMWare, servers, EduRoam, Aruba, Microsoft Servers and Clients, Konica, Papercut, ShoreTel and many more.

I have been given the opportunity to run and manage an exciting and challenging project to deliver IT systems to two new colleges in Saudi Arabia.Roles and Responsibilities - Project Manage the installation of the entire IT infrastructure across two college campuses- Engage key users to ensure key objectives are met- Manage onsite technical resource and acting as technical escalation point- Liaise with third party vendors to ensure delivery and ongoing support of critical applications and systemsBelow is some of the technologies used during this projectDesign/Install and Administer- Dell Blade Chassis M1000e with M620 Blades and Dell Equallogic M4110 SAN- Dell SonicWALL firewalls in High Availability cluster- Microsoft Server 2012 R2 Server- Active Directory, Group Policy Management- Microsoft HyperV and Failover Clusters- Microsoft System Center 2012 R2 Configuration Manager, including WSUS and Windows Deployment Services, Endpoint Protection.- Microsoft DFS file server- Microsoft SQL server 2012- Dell NetVault backup with De-Duplication from DR4100- Cisco Switching and Routing configuration Project managed the Installation of Exchange 2013 rollout over two sites with consideration for future expansion of additional colleges in late 2015.

Managed the field and project engineers and responsible for driving performance against agreed Service Level Agreements (SLA’s) and Operational Level Agreements (OLA’s) as outlined by the company on a first line management basis. - Managed, enforced and implemented current and new business processes - Acted as technical escalation for field and project engineers.- Designed and ratified project plans for upcoming projects

Initially joined Circle IT as a Field Engineer and have since progressed through various roles including- 1st/2nd/3rd Line Support Desk Engineer remotely supporting various customers configurations according to agreed SLA's- Field Support Engineer, troubleshooting issues at customer's sites throughout the UK- Project Engineer - installing/upgrading various server and networking configurationsSelection of Successfully Completed Projects- Upgraded Exchange 2003 to Exchange 2010 for 100+ Users- Upgraded Citrix Presentation Server 4.5 to Citrix XenApp 6.5 for 80 Users- Virtualized Physical Server infrastructure to completely Virtual configuration running VMWare ESXi hosts with Dell Equallogic SAN

Member of a small in house IT department supporting 150+ users located throughout the world. Skills and experience gained- Exchange 5.5 Administration- Windows Server 2000, Windows XP- Basic Knowledge of Oracle databases- Checkpoint Firewall- Backup Exec

My responsibilities included - Building computers and servers according to required specification.- Quality checking new computer builds- Diagnosing faults on computers/laser printers and carrying out repairs.