Carolina James Email and Phone Number

Maximize sales and revenue through building relationships with customer understanding and implementing opportunities that drive efficiency and effective process. Setting service standards, elevating member/guest experience hiring, training and oversight of F&B staff scheduling.

I build vibrant communities through the release of podcasts that deal with a variety of science-based topics, and Initiated marketing strategies.Notable Accomplishments: ►Researched, developed, and promoted compelling weekly podcasts on Spotify that built a following among those interested in diverse topics: the mind, human anatomy, relationships, mindfulness, health, disorders, and addiction.►Capitalized on marketing and program management background to track connections and the success of each podcast topic by monitoring analytics and metrics on platforms like Instagram.

Recruited to oversee and optimize the operations of a hospitality establishment's dining and beverage services. Ensuring top-quality customer experiences, managing inventory, controlling costs, and implementing strategies to maximize profitability within the food and beverage department.Notable Accomplishments:►Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards►Preserve excellent levels of internal and external customer service►Design creative menus, purchase goods and continuously make necessary improvements►Lead F&B team by, recruiting, and training►Establish targets, KPI’s, schedules, policies and procedures►Comply with all health and safety regulations►Report on management regarding sales results and productivity►Banquets and catering

I was recruited to rebuild culture, and re-open for lunches post pandemic. I lead by example and excel in challenging times.Notable Accomplishments:►Built a culture with set goals that encouraged performance and significantly reduced turnover byoptimizing staff schedules.►Improved profitability by extending dinner and lunch hours while keeping labor FOH under 10% andBOH under 20%. ►Spearheaded the development of staff by providing training to hosts, servers, bussers, and foodrunners on customer service techniques and tasting and alcohol education.►Organized and executed special events that brought in as much as $12,000 in one night.►Oversaw social media responses and personal interaction with clients that helped build our brand.►Ran weekly P&L meetings

I was recruited for exceptional customer service and people management skills honed over ten years of experience to oversee the operation of this cart-based eatery chain specializing in healthy rice and vegetable bowls. Notable Accomplishments: ►Implemented best operations practices and standard operating procedures for staff that facilitated the maximum number of bowls of food each shift.►Delivered consistent training and mentorship for staff that empowered them to make the right choices to improve service to our customers, sustain profitable operations, and create the best working environment possible to retain and develop the best company performers.►Led the team by example, personally building a loyal following of returning customers that helped the cart exceed revenue expectations. Received reviews on Yelp that reflected a high level of customer satisfaction.►Serviced a health-conscious clientele by training the staff to be aware of food allergies and know the exact ingredients in all foods.►Oversaw a highly profitable catering concept that provided another essential revenue source that helped drive profits and expand the brand.►Enforced food, employee safety, and cleanliness standards to provide the best dining experience for customers and meet all required Health and Safety regulations.►Adeptly managed inventory levels to ensure that the operation was efficient during peak periods.►Instituted hiring and onboarding policies that maintained transparency for new hires on essential areas that included tipping policy.

I oversaw a high-end Gym and Personal Training location for a national fitness chain voted the best gym in America by Fitness Magazine.Notable Accomplishments: ►Improved gym revenue and brand by matching trainers to clientele based on skillset and personality types.►Capitalized on an extensive background in nutrition, kinesiology, exercise physiology, breath work, sleep, and meeting personal goals to build a thriving personal training following.

Promoted to a location management position over 20 staff after demonstrating excellent individual performance at each of six locations. I was one of the original employees that helped this startup organization grow from two to six locations.Notable Accomplishments: ►Delivered the highest revenue of all six locations by instituting business operations practices and standard management procedures later adopted by all the locations to fuel growth.►Management style made an immediate impact improving revenue by 10% in the first 60 days.►Introduced prep protocols that ensured business operations efficiency during peak periods.►Trained staff on nutrition that allowed them to recommend products to customers confidently.►Reduced waste and unnecessary costs by establishing standard measurements for each ingredient. ►Developed innovative marketing concepts that succeeded in gaining free press and coverage to build the brand.►Sponsored monthly staff meetings that shared best practices, improved staff engagement, and contributed to maintaining high standards for quality service and customer satisfaction.

Group exercise & Personal training.