Collin A.

Collin A. Email and Phone Number

Strategy Analyst, Marketing @ Geisinger
Shawnee, OK, US
Collin A.'s Location
Shawnee, Oklahoma, United States, United States
Collin A.'s Contact Details
About Collin A.

Collaborative and enthusiastic Customer Support Leader and MBA, IT Management candidate with over a decade of experience in IT and Technical Support solving software and hardware problems. Apple Certified iOS and Mac technician with experience troubleshooting and repairing Mac and Windows computers, and iOS mobile devices. My passion for transformative, scalable, people-first experiences has enabled me to maximize efficiency for SaaS customer-facing teams. With a track record of dependability and taking initiative, I have successfully reviewed and identified key insights for executive team members in order to drive successful program execution. -Notable Customer Support Leader Impacts:☀️ Vendor Relationship Management: Managed multiple vendor relationships, budget allocations, and facilitated training☀️ Automation: Leveraged SQL and Tableau automation to analyze and display department KPIs, empowering managers to be proactive with coaching, leadership skills training, and talent development☀️ Business Process Improvement: Reduced inbound contacts by 50% in 6 weeks by launching new ticketing platformCore Leadership Skills:- Ability to build and maintain strong collaborative partnerships across an organization- Strong communicator that can transform sophisticated ideas into easily understood concepts- Servant leader with the desire and skills to empower others to do their best work- Analytical thinker with experience using data to make decisions and ensure success- People-focused mindset with a deep focus on the customer and employee experienceCore IT Management Competencies:☀️ System Administration☀️ MacOS and Windows Troubleshooting☀️ Hardware Service and Repairs☀️ Asset Management ☀️ Knowledge Management☀️ Process ImprovementLeadership Strategies that improve engagement and productivity:▪️Continuous Learning Culture▪️Experiential (hands-on) learning▪️Clear learning and progression paths▪️Frequent up-skilling and cross-skilling opportunities▪️Bite-sized reinforcement of existing knowledgeTechnical Tools:▪️Confluence▪️Jira▪️QualtricsXM▪️Wrike▪️Slack▪️Saba LMS▪️Paycom▪️Box▪️Webex/Zoom▪️Office 365For more information about my work, please reach out with your inquiries directly:collin_anderson(at)outlook.com

Collin A.'s Current Company Details
Geisinger

Geisinger

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Strategy Analyst, Marketing
Shawnee, OK, US
Website:
geisinger.org
Employees:
15140
Collin A. Work Experience Details
  • Geisinger
    Strategy Analyst, Marketing
    Geisinger
    Shawnee, Ok, Us
    View
  • Geisinger
    Strategy Analyst
    Geisinger Apr 2024 - Present
    - Extract, clean, and deliver data for 25+ projects monthly across MarComm and Digital Engagement- Coordinate with Data Management and Data Delivery to configure ETL and ingestion to Salesforce Data Cloud- Assist peers with Tableau and Dataroma dashboard updatesKey Achievement: Automated 4 projects using Salesforce Data Cloud, saving 8 hours per month
    View
  • Renewed Vision
    Technical Support Representative
    Renewed Vision Feb 2024 - Apr 2024
    - Provided omni-channel technical support for Audio-Visual hardware, software, and systemsKey Achievement: Overall CSAT of 96%
    View
  • Paycom
    Talent Engagement Strategist
    Paycom Feb 2023 - Feb 2024
    Oklahoma City, Oklahoma, United States
    - Developed long term strategy and project plans to build influence and demonstrate how to engage talent- Led multiple project teams concurrently to ensure department-specific objectives were achieved- Managed nationwide peer mentorship programs for all Sales teams- Partnered with Well-Being and Employee Experience teams to drive awareness of DEIB programs- Organized and facilitated regular town-hall style meetings between executives and employeesKey Achievement: Facilitated 229 Mentorships through Sales Mentorship Program—Tools: 🖥️ Confluence🖥️ Jira🖥️ Paycom🖥️ Microsoft Office🖥️ Zoom
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  • Apple
    Learning Program Manager
    Apple Aug 2018 - Feb 2023
    United States
    - Managed Employee Progressions, Vendor, and Return-to-Role training programs for AMR Region- Provided Workforce Management and Real Time Operations Support for over 200 Contact Center Trainers. - Managed permissions and access for tools including Slack, Webex, Box, and department Kbase- Supervised knowledge management, including approving new content and reviewing existing content quarterly- Created and maintained multiple Tableau Dashboards to track team and individual KPIs Key Achievement: Implemented Return-to-Role training program that reduced employee time to proficiency by 50%—Tools: 🖥️ Tableau🖥️ Wrike🖥️ Slack🖥️ Box🖥️ Cisco Webex🖥️ Adobe Connect🖥️ QualtricsXM🖥️ Saba LMS🖥️ Jive Software
    View
  • Apple
    Lead Ai/Ml Annotation Analyst
    Apple Sep 2020 - Apr 2021
    United States
    - Curated and annotated data sets used to train Machine Learning algorithms for contact center tools- Built new knowledge base and established team knowledge management procedures- Created training content and strategy that increased team 400% in 6 months and accelerated project 50% - Managed team of 9 analysts on an interim basis- Negotiated project timeline, priority, and scope with multiple client groups - Led testing of minimum viable product (MVP) and escalated detailed feedback for 2.0 releaseKey Achievement: Created training content and strategy that increased team 400% in 6 months and accelerated project 50%—Tools: 🖥️ Turicreate🖥️ Box🖥️ Slack🖥️ Wrike🖥️ Jive Software
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  • Apple
    Lead Technical Support Trainer
    Apple May 2016 - Aug 2018
    United States
    - Facilitated 1:1 and small group experiential learning sessions for new hires, promotions, and Advisors returning to work- Led classes from Day 1 through graduation and supervised groups of up to 8 trainers and 30 learners- Supervised project team of 29 to build, grow, and maintain learning content library- Maintained accreditation by providing technical support part-time and consistently exceeding all Senior Advisor requirementsKey Achievement: Expanded learning content 200% in under 6 months by strategically recruiting 29 partners from 4 lines of business—Tools: 🖥️ Box🖥️ Slack🖥️ Cisco Webex🖥️ Blackboard Collaborate🖥️ Adobe Connect🖥️ Apple CRM🖥️ Jive Software
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  • Apple
    Technical Support Supervisor
    Apple Jun 2015 - May 2016
    United States
    - Provided Technical Support for Apple hardware, software, and services including iOS, MacOS, iCloud, and iTunes- Handled escalations from Tier 1 Advisors, Geniuses (Retail Technicians), Customer Relations, and carrier partners- Owned all cases until resolved, completing research, escalations, and technical consults with engineers as needed- Identified trends from case history, escalating to appropriate engineering, product, and knowledge teams for resolutionKey Achievement: Earned 100% Customer Satisfaction (CSAT) for 24 consecutive months—Tools: 🖥️ Apple CRM🖥️ Cisco Webex🖥️ Jive Software
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  • Apple
    Technical Support Advisor
    Apple Jul 2012 - Jun 2015
    United States
    - Provided Technical Support for Apple hardware, software, and services including iOS, MacOS, iCloud, and iTunes- Handled inbound interactions from customers, carrier partners, and resellers- Supported both phone and chat queues based on customer demand and business need Key Achievement: Ranked Top 5% in Q1 2015 based on handle time, customer satisfaction (CSAT), and issue resolution—Tools: 🖥️ Apple CRM🖥️ Cisco Webex🖥️ Jive Software
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Collin A. Skills

Technical Support Troubleshooting Os X Ios Ipad Windows Customer Service Iphone Support Microsoft Office Ipod Product Support Android Windows Xp Iphone Computer Hardware Apple Remote Desktop Mac Customer Satisfaction Cellular Communications Itunes Mac Os X Iwork Call Centers Ubuntu Command Prompt Desktop Application Support Computer Proficiency Sap Gui Employee Training Mentoring New Hires Coaching And Mentoring

Collin A. Education Details

Frequently Asked Questions about Collin A.

What company does Collin A. work for?

Collin A. works for Geisinger

What is Collin A.'s role at the current company?

Collin A.'s current role is Strategy Analyst, Marketing.

What is Collin A.'s email address?

Collin A.'s email address is an****@****ail.com

What schools did Collin A. attend?

Collin A. attended Western Governors University, Thomas Edison State University.

What are some of Collin A.'s interests?

Collin A. has interest in Politics, Environment.

What skills is Collin A. known for?

Collin A. has skills like Technical Support, Troubleshooting, Os X, Ios, Ipad, Windows, Customer Service, Iphone Support, Microsoft Office, Ipod, Product Support, Android.

Who are Collin A.'s colleagues?

Collin A.'s colleagues are Ryan Bird, Joanmarie Dusick, Michael Dubil, Linda Sult, Paul Wilderbeek, Larry Blank, Lisa Miller Fuller.

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