Chelsea Jankowiak Email & Phone Number

Dearborn, Mi, Us

Hardware engineering, application support, and maintenance of operating systems within district. Installation, maintenance, repair, upgrade, or troubleshoot audio/visual/computer equipment and peripherals. Large scale asset management and deployment utilizing imaging software.

Helpdesk: specialized role within this classification which includes the ability to remote troubleshoot via phone calls and tickets to department's main line. An understanding of AD to check accounts and groups, reset passwords, and move assets into appropriate locations.

Promoted from Computer Technician II to Application Data Integration Support Specialist in November 2020.
o Support end users’ desktops/laptops, hotspots, & other peripherals remotely & on-site if needed
o Install/update software, configure/prep images for packaging (SCCM)
o Maintain tickets within Jira and update regularly so there are no “aged/sitting” tickets
o Prep classrooms/board office: desktops, phone, sound, & projectors
o Troubleshoot network, hardware, & software as needed
o Master software platforms quickly & efficiently in prep for rollouts. (Create supporting documentation if needed.)
o Prep accurate data reports & communication for director’s behalf
o Maintain confidentiality regarding information of a sensitive nature
o Monitor/Maintain Google Admin & Office Admin including (but not limited to) accounts, devices, & app configurations
o Assist technology coaches with instructions & troubleshooting
o Generate knowledge base documentation – Templates for IT support

Blissfield, Michigan, United States

*On 30 Sept. 2019, Tower International was acquired by Autokiniton Global Group. IT is a corporate based team, we are transitioning at this time.*

Accepted new, additional role as of April 2017:
Only IT colleague on-site providing 1st & 2nd 24/7 level support for 200+ local colleagues & continue previous responsibilities from Support Center in a unique dual role.
o Asset management: Image, track, distribute, collect, & repair hardware
o Software compliance: Standardize, install, & follow licensing regulations
o Maintains/Troubleshoot network cabling, equipment, & functionality
o Work with local ISP on resolution for any external networking issues
o Cybersecurity: Secure any potential assets and remove from network for further troubleshooting/testing
o Verify/Maintain encryption on all Tower assets
o Disposal of all electronic devices per environmental laws
o Project Management
• Provide estimates, place orders, & maintain budget
• Time management: schedule deadlines for tasks & book appointments with vendors
• Maintain communication with team & host checkpoint meetings
o Train/Mentor other IT Analyst
• Teach best methods for diffusing upset colleagues with IT issues
• Track/Apply best ticketing methods
• Use of tools/software to work efficiently
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Original Role in Support Center
Provide 1st level support for IT needs of Tower employees and contractors in Asia, Brazil, Europe, & North America with quick/easy solutions both in person & remotely through phone, email, or chat.
o Install/troubleshoot hardware & software
o Grant IT access per security/approval standards
o Log, track, and resolve support issues
o Generate data reports from Service Desk
o Assisted in developing & delivering
technical training materials
o Maintain top satisfaction survey
results within the IT department

Troy, Michigan

Microsoft-brand ambassador. Through providing world-class customer service and training, help people see what is possible with technology, ultimately empowering them to achieve more.
o Member of MSFT Community Team for volunteer planning and events
o Launched 1st Microsoft Store in Michigan with former CEO, Steve Ballmer
o Aided personal & business consumers in locating proper devices for “work & play”
o Training for Office Professional, Windows 10, Smartphones, Skype & even Xbox
o Created Free Minecraft Engineering Kids Camp
o Hosted events for businesses & gaming events (including the Xbox One launch)
o Provided initial troubleshooting for Support technicians
o Share product knowledge to aid team members in sales
o Standard Retail Responsibilities: Cycle counts, counting drawers, & maintaining store display standards

Dearborn, Michigan

During my amazing learning experience at America's Greatest History Attraction, I aided in the overall guest experience. From ticket sales to membership issues to special events (i.e. Weddings & Business Meetings), it was my responsibility to ensure the guests' enjoy their experience and leave happy.

Allen Park, Michigan

GameStop sparked my passion for the gaming industry. I was top in sales and pre-orders consistently. My willingness to transfer from store to store and assist new hires in the day to day responsibilities provided me tremendous growth and I learned different ways to approach customers and develop a strong sales pitch. I helped organize crowds for our midnight launches. It was my job to keep people happy and excited while they wait outside for their game to come out at midnight, handed out prizes, and ran the tournament. I also set up displays, counted cash drawers for open/close, completed cycle counts, and kept shelves in order (laser lined).