● successfully handled over 600 tickets with my team within a month● actively engaged with the community members, addressing their concerns, answering questions, and providing support.● collaborated with different communities to increase the number of members in the community.● participated in the AMA sessions.

● reduced the number of spams and abusive messages on the mySwap Discord server by 50% by implementing new moderation tools and procedures.● worked closely with mySwap team to identify an address community members concerns● built and maintained a positive and supportive community environment where users felt comfortable asking questions and sharing ideas● worked closely with the Technical team to provide users with customer support● regular updates of Frequently Asked… Show more ● reduced the number of spams and abusive messages on the mySwap Discord server by 50% by implementing new moderation tools and procedures.● worked closely with mySwap team to identify an address community members concerns● built and maintained a positive and supportive community environment where users felt comfortable asking questions and sharing ideas● worked closely with the Technical team to provide users with customer support● regular updates of Frequently Asked Questions(FAQs) Show less