Christopher Bailly Email & Phone Number

Columbia, South Carolina, United States

Serves both HCTec and its Technical Managed Service (TMS) customers, as the primary supportanalyst for all aspects in relation to Security Application Management, (Antivirus, Firewalls, Access Requests, Patching, and O365 Compliance Monitoring) Security Infrastructure, Indent Investigation, Incident Reporting, Risk Assessments and Threat Research. Performs security measures to prevent intrusion, vulnerabilities, and other threats. Evaluates detection, firewall, and traffic log data to identify patterns and trends. Responsible for overseeing and reporting all application patch levels, leasing with security vendors like CrowdStrike, Trend Micro, Microsoft, Cisco, and others as required to ensure the cybersecurity posture of HCTec and all TMS Customers and escalate any issues or concerns to management.

Columbia, South Carolina, United States

Administrator for the Five9 Platform. Addressed and resolved issues for Service Desk users and clients in support of business SLAs. Designed bespoke solutions for new and existing clients as they interface into our environment. Supported clients and leadership with investigative log review. Instituted standards for user management, client builds, and process documentation. Updated user off board process to be more secure. Created rotating audit schedule for defunct users, agent skills, and telephony lines.

Columbia, South Carolina, United States

Legacy Support for former employer. Coordinated with Imprivata and Sys Admin team to use custom migration scripting leveraging Active Directory group membership to seamlessly move 13,000 users to the new AD domain. Researched and converted all domain specific or linked authentication, access, and output destinations in Cerner to new domain, resulting in a seamless transition of relationship with no impact to clinical workflows or patient care. Stood up new generation Imprivata application servers to facilitate Epic Implementation. Coordinated with clinical analysts and stakeholders to test and validate new server function. Took new environment live and deployed to users within the downtime window and generated zero tickets from the implementation.

Columbia, South Carolina Area

Acted as subject matter expert for Cerner Millennium EMR. Provided technical support for clinical departments including after-hours escalations. Administrated Imprivata SSO for 13k+ users. Created queries to investigate database issues with the EMR in Cerner. Designed logical, context triggered events to automate alerts and actions in Cerner.

Columbia, South Carolina Area

Supported over 1,500 devices and more than 2,300 users. Individually managed work queues for each campus averaging over 75 tickets a week. Managed and created users, groups and objects in Active Directory. Designed and managed health system-wide deployment projects. Developed procedure for image design and standard images for all workstations.

Columbia, South Carolina Area

Performed upgrades, maintenance and repair on full spectrum of customer PCs. Managed queues of incoming and outgoing service: for all types of consumer electronics. Engineered comprehensive technical solutions to achieve the goals of the clientele. Created adaptive business plans around the consumer needs.